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Customer Support Manager

2 months ago

Charleston, West Virginia, United States Select Water Solutions Full time

Job Summary

Select Water Solutions is seeking a highly skilled Customer Support Manager to serve as a liaison between our customers and our organization. This role is responsible for maintaining strong relationships with our customers, understanding their needs, and communicating those needs to our management team.

Key Responsibilities

  • Customer Relationship Management
    • Meet with customers on a daily basis to understand their needs and expectations.
    • Communicate with our operations team and corporate account representatives to discuss customer needs and implement solutions.
    • Provide market intelligence and competitive analysis to our management team.
  • Account Development
    • Identify new business opportunities and develop strategies to pursue them.
    • Collaborate with our sales team to develop and implement sales plans.
    • Build and maintain strong relationships with key customer personnel.
  • Reporting and Administration
    • Prepare and submit regular reports on customer interactions and sales activities.
    • Maintain accurate records of customer interactions and sales data.
  • Training and Development
    • Participate in company-sponsored training programs to enhance skills and knowledge.
    • Stay up-to-date on industry trends and best practices.

Requirements

  • Education
    • Bachelor's degree in a related field (e.g. business, marketing, communications).
  • Experience
    • 5-10 years of experience in customer-facing roles, with a strong track record of relationship management and account development.
    • Proven ability to communicate effectively with customers and internal stakeholders.
  • Skills
    • Strong facilitation and interpersonal skills.
    • Ability to work independently and as part of a team.
    • Proficiency in MS Office and other business software.

Attributes

  • A - Accountability: Take ownership of actions and outcomes.
  • C - Continuous Improvement: Embrace the necessity for change and commitment to continual growth and progress.
  • T - Teamwork: Encourage and support a collaborative, safe, and engaged work environment.

Physical Demands and Exposures

  • Traditional Monday through Friday, 8-5pm schedule, with occasional travel required.
  • Ability to sit for extended periods and lift up to 25 pounds.