Contact Center Representative

4 days ago


Wilmington, North Carolina, United States Infinia Search Inc Full time

Job Description

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We are seeking a highly motivated Contact Center Representative to join our team at Infinia Search Inc. In this role, you will be responsible for providing exceptional customer service and support to clients, handling inbound calls, emails, and other inquiries. The successful candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.

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Key Responsibilities

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  • Answer customer inquiries via phone, email, or online chat">
  • Resolve customer complaints and concerns in a professional and courteous manner">
  • Provide accurate and up-to-date information on products and services">
  • Maintain accurate records of customer interactions and feedback">
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Requirements

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  • Bachelor's degree in a related field (e.g., business, communications)">
  • 3-5 years of experience in customer-facing roles">
  • Excellent communication and interpersonal skills">
  • Ability to work in a fast-paced environment with multiple priorities">
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Salary and Benefits

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We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience. Additionally, we provide opportunities for professional growth and development, as well as a collaborative and dynamic work environment.



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