Contact Center Specialist
7 days ago
As a Contact Center Specialist at Infinia Search Inc., you will be responsible for providing exceptional customer service to clients and candidates. This includes answering phone calls, responding to emails, and resolving issues in a timely and professional manner.
We are looking for a motivated and results-driven individual with 3-5 years of experience in a customer service environment. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle 30-50 calls and emails per day.
Key Responsibilities:
- Provide exceptional customer service to clients and candidates via phone, email, and chat.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Perform data entry and other tasks related to payments and account collections.
Requirements:
- Bachelor's degree is highly desirable, associate's preferred.
- 3-5 years of professional experience in a customer service environment.
- Ability to handle 30-50 calls and emails per day.
- Excellent communication skills and a positive attitude.
Estimated Salary: $52,000 - $70,000 per year, depending on experience and qualifications. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.
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