Customer Service Representative II
4 days ago
Apex Systems is seeking a skilled Customer Service Specialist II to provide exceptional support to Medicaid providers via phone and internet. As a key member of our team, you will be responsible for resolving routine issues and responding to customer inquiries in a timely and professional manner.
Key Responsibilities:
- Take and process transactions by telephone, internet, and correspondence from customers and representatives.
- Enter and maintain database records of customer profiles and prepare status reports.
- Act as a liaison for customers, providing accurate and timely information.
- Maintain knowledge of company products and customer service processes.
Requirements:
- High School Diploma or equivalent.
- 2+ years of customer service experience.
- Strong Microsoft Office skills (Word, Excel, PowerPoint).
- Excellent verbal and written communication skills.
- Ability to multitask and manage time effectively.
Benefits:
- Health, dental, and vision insurance.
- Life insurance and short-term disability coverage.
- Hospitalization coverage.
- Direct deposit and weekly pay periods.
- Training and development programs.
- 401(k) plan.
- Referral program.
Apex Systems is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment.
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