Customer Service Representative II

2 days ago


Albany, New York, United States Apex Systems Full time
Customer Service Specialist II Job Description

Apex Systems, a leading technology solutions provider, is seeking a highly skilled Customer Service Specialist II to join our team. As a key member of our customer support team, you will play a critical role in ensuring exceptional customer experiences.

Key Responsibilities:
  • Provide top-notch customer service via phone, email, and chat, resolving customer inquiries and issues in a timely and professional manner.
  • Process transactions, maintain customer profiles, and prepare status reports to ensure seamless customer interactions.
  • Act as a liaison between customers and internal teams, ensuring effective communication and issue resolution.
  • Stay up-to-date on company products and services, providing accurate information to customers and internal stakeholders.
Requirements:
  • High School Diploma or equivalent required.
  • 2+ years of customer service experience, with a strong track record of providing exceptional customer experiences.
  • Strong Microsoft Office skills, including Word, Excel, and PowerPoint.
  • Excellent verbal and written communication skills, with the ability to adapt to different personality types and situations.
  • Ability to multitask, manage time effectively, and work in a fast-paced environment.
What We Offer:
  • A competitive hourly rate of $18/hour, paid weekly.
  • A comprehensive benefits package, including health, dental, vision, and life insurance.
  • Opportunities for career growth and development, with training and development programs available.
  • A dynamic and supportive work environment, with a team of experienced professionals.

Apex Systems is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.



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