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Customer Service Representative II

2 months ago

Albany, New York, United States Apex Systems Full time
Customer Service Specialist II Job Description

Apex Systems, a leading technology solutions provider, is seeking a highly skilled Customer Service Specialist II to join our team. As a key member of our customer support team, you will play a critical role in ensuring exceptional customer experiences.

Key Responsibilities:
  • Provide top-notch customer service via phone and internet to resolve routine issues and respond to customer inquiries.
  • Process transactions, maintain database records, and prepare status reports.
  • Act as a liaison between customers and internal teams.
  • Stay up-to-date on company products and customer service processes.
Requirements:
  • High School Diploma or equivalent.
  • 2+ years of customer service experience.
  • Strong Microsoft Office skills (Word, Excel, PowerPoint).
  • Excellent verbal and written communication skills.
  • Ability to multitask and manage time effectively.
What We Offer:
  • Contract to hire opportunity.
  • Competitive hourly rate ($18/hr).
  • Weekly pay periods.
  • Training and development programs.
  • Comprehensive benefits package.

Apex Systems is an equal opportunity employer. We value diversity and inclusion in the workplace.