Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will provide exceptional service to our customers, responding to their inquiries and resolving their issues in a timely and professional manner.
As a Customer Service Representative, you will be responsible for:
- Providing initial personal contact response over the telephone to customers regarding self-service and navigation of the PeopleSoft system.
- Resolving the most straightforward requests, questions or problems by explaining and interpreting the PeopleSoft system.
- Assisting customers in registering for the self-service portal through identification of the callers.
- Logging Problem Incident Reports (PIRS) in the event the PeopleSoft system is not operating as designed or there is a system defect.
You will work closely with our team to ensure that our customers receive the highest level of service and support. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.
Requirements
- High school graduation or equivalency and one year of experience in a position where your primary responsibility was providing customer service to the general public.
- Excellent interpersonal skills with staff and customers, both in-person and over the telephone.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer
- A competitive salary and benefits package.
- The opportunity to work in a dynamic and supportive team environment.
- Professional development and growth opportunities.
How to Apply
To apply for this role, please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you
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