Desktop Support Specialist

1 week ago


Bethesda, Maryland, United States NIH-NCBI Full time
Job Summary

We are seeking a skilled Desktop Administrator to join our team at NIH-NCBI. As a Desktop Administrator, you will be responsible for providing technical support and maintenance for our Mac and Windows infrastructure. This includes installing, configuring, and maintaining operating systems, applications, and hardware. You will also be responsible for troubleshooting and resolving technical issues, as well as providing training and documentation to our users.

Key Responsibilities
  • Install, configure, and maintain Mac OS X and Windows 10 operating systems
  • Configure and maintain applications, including Office and Adobe products
  • Provide technical support and troubleshooting for Mac and Windows devices
  • Develop custom tools and scripts to automate tasks and improve efficiency
  • Collaborate with our team to identify and resolve technical issues

Requirements
  • High school diploma or equivalent required; technical training or certifications a plus
  • 1+ years of experience in a technical support or desktop administration role
  • Experience with JAMF Casper Suite management for Windows and Apple devices
  • Strong understanding of Mac and Windows operating systems, applications, and hardware
  • Excellent communication and problem-solving skills

Desired Skills
  • Experience with SCCM, IBM BigFix, or other automated computer configuration management tools
  • Knowledge of Puppet or other automated computer configuration management tools
  • Experience with remote desktop applications and help desk software
  • Strong understanding of computer systems, mobile devices, and other tech products

Benefits and Salary
We offer a competitive salary and benefits package, including medical, dental, and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement. The targeted range for this position is $80,000 - $110,000. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply today.

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