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IT Support Specialist

1 month ago

Bethesda, Maryland, United States Insight Global Full time

Job Summary



We are seeking a skilled IT Support Specialist to join our team. As a Desktop Support Technician, you will provide exceptional customer service and technical support for our clients.



Responsibilities




  • Identify, troubleshoot, and resolve hardware and software problems.
  • Provide technical support via remote tools such as Bomgar, Cisco Jabber, Microsoft Teams, Zoom, and Windows Remote Control.
  • Utilize Service Now to log, track, and document incidents.
  • Respond to escalated tickets and prioritize the ticket queue.
  • Work independently on day-to-day operations.
  • Facilitate repairs and maintenance of laptops, desktops, printers, and other equipment.
  • Install, configure, and maintain Windows peripherals and other end-user equipment.
  • Support in-office walk-ups and remote assistance while providing quality customer service.
  • Run diagnostic tests to isolate system problems and assist with troubleshooting.


Requirements




  • Four (4) or more years of experience in IT Desktop support.
  • Strong knowledge of Bomgar or equivalent remote support tools.
  • Ability to lift 30 pounds.


We are an equal opportunity employer committed to creating diverse and inclusive environments. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, or any other status protected by applicable laws.



Insight Global is a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.