Desktop Support Specialist

2 days ago

Bethesda, Maryland, United States LCG Full time
Job Title: Desktop Support Technician II

This is a unique opportunity to join LCG, a trusted partner to over 40 federal agencies, including 21 Institutes and Centers at the National Institutes of Health (NIH). As a Desktop Support Technician II, you will be responsible for installing, troubleshooting, and repairing computer systems, hardware, and peripherals for internal users.

Key Responsibilities:
  • Install, troubleshoot, and repair computer hardware and peripherals.
  • Resolve internal user problems and ensure correct operation of personal computers and other hardware.
  • Maintain parts inventory and document all service/repair activities.
  • Perform system setups for new hires, including hardware and software installation.
  • Provide technical support related to hardware, software, and peripheral devices.
  • Collaborate with project managers and support compliance with cloud resource integration within the NIH ICs framework.
  • Assist in implementing effective solutions to address risks, issues, and system performance improvements.
  • Support after-hours services as required, including responding to alerts and incidents related to IT security, hardware, or software malfunctions.
  • Coordinate with external vendors or cloud providers as needed to maintain systems and ensure smooth operations.
  • Log all activities using ServiceNow or similar tracking systems.
Qualifications:
  • Education: Associate's degree in IT-related fields or equivalent experience.
  • Experience: 1-3 years of experience in desktop support, IT troubleshooting, or related fields.
  • Technical Skills:
    • Proficient in troubleshooting Windows and Mac operating systems.
    • Experience with common ticketing systems such as ServiceNow or equivalent.
    • Familiarity with cloud service environments and IT security protocols.
    • Hands-on experience with setting up and maintaining computer hardware, software, and peripherals.
    • Experience with cloud resource management and support a plus.
  • Certifications: Certifications such as CompTIA A+, ITIL Foundations, or related certifications preferred.
  • Communication: Strong written and verbal communication skills.
Compensation and Benefits:

The projected compensation range for this position is $59,675 to $75,350 per year, benchmarked in the Washington, D.C. metropolitan area. The target salary is $65,900. LCG offers a competitive, comprehensive benefits package, including health insurance options, life and disability insurance, retirement plan contributions, paid leave, federal holidays, professional development, and lifestyle benefits.

LCG is an equal opportunity employer and welcomes applications from all qualified candidates. If you are interested in applying for this position, please submit your resume and cover letter to our Human Resources department by email at .

LCG is committed to fair and inclusive practices and does not discriminate on the basis of sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

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