Senior Desktop Support Specialist
4 hours ago
We are seeking a highly skilled Senior Desktop Support Specialist to join our team at LCG. As a key member of our IT support team, you will be responsible for providing technical support and training to end-users, identifying and resolving technical issues, and escalating complex inquiries.
Responsibilities:- Respond to internal and external client requests and provide technical support and training to end-users.
- Identify, research, and resolve technical issues; escalate complex inquiries.
- Install and configure peripheral equipment, operating systems, and applications.
- Document, track, and monitor customer requests to ensure timely resolutions.
- Provide backup support to the Windows desktop engineer, including package creation, system troubleshooting, and system management.
- Associate's Degree in computer science or related field.
- A minimum of 3-5 years' experience in Windows Desktop Administration, MacOS Support, and MS Office applications.
- Experience building desktops and laptops using imaging software or from OEM media.
- Experience creating and maintaining desktop imaging, managing software packages, and troubleshooting permissions issues.
- Microsoft certification.
- Demonstrated ability to effectively utilize Microsoft 365 Copilot to enhance productivity in daily desktop support tasks.
The projected compensation range for this position is $73,300 to $84,000 per year, benchmarked in the Washington, D.C. metropolitan area. The target salary for this role is $80,100. LCG offers a competitive, comprehensive benefits package, including health insurance options, life and disability insurance, retirement plan contributions, paid leave, federal holidays, professional development, and lifestyle benefits.
LCG is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to fair and inclusive practices and do not discriminate based on sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
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