Operations Manager

4 weeks ago


Reston, Virginia, United States SOS International LLC Full time

Job Summary

The Operations Supervisor is a key position at SOS International LLC, reporting to the Operations Manager. This role oversees the administrative duties of Interpreters supporting large nationwide language interpretation services program.

Key Responsibilities

  • Supervises up to 40 Spanish Interpreters across the country.
  • Ensures all assigned candidates and employees follow applicable Resource workflows.
  • Cultivates strong relationships with contract and program leadership to fulfill scheduling requirements.
  • Maintains constant communication with Operations Coordinators to synchronize coverage and avoid no-shows.
  • Provides direction and monitoring with Operations Coordinators ensuring work orders are serviced by a qualified interpreter.
  • Manages reporting on interpreters' performance and tracks incidents.
  • Creates and distributes usage reports to internal stakeholders.

Requirements

  • Bachelor's Degree or three years' of related administrative or quality management experience.
  • Minimum of two years' of supervisory experience.
  • Strong computer skills (Microsoft Office, Word, Outlook, PowerPoint, and Office Software).

Preferred Qualifications

  • Bilingual Spanish preferred.
  • Experience working in a Government Contractor environment.

Work Environment

  • Normal office working conditions.
  • Requires periods of non-traditional hours including consecutive nights or weekends when necessary.
  • May require ability to lift/and or move objects or packages of up to 25 lbs.


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