Operations Manager
4 weeks ago
Job Summary
The Operations Supervisor is a key position at SOS International LLC, reporting to the Operations Manager. This role oversees the administrative duties of Interpreters supporting large nationwide language interpretation services program.
Key Responsibilities
- Supervises up to 40 Spanish Interpreters across the country.
- Ensures all assigned candidates and employees follow applicable Resource workflows.
- Cultivates strong relationships with contract and program leadership to fulfill scheduling requirements.
- Maintains constant communication with Operations Coordinators to synchronize coverage and avoid no-shows.
- Provides direction and monitoring with Operations Coordinators ensuring work orders are serviced by a qualified interpreter.
- Manages reporting on interpreters' performance and tracks incidents.
- Creates and distributes usage reports to internal stakeholders.
Requirements
- Bachelor's Degree or three years' of related administrative or quality management experience.
- Minimum of two years' of supervisory experience.
- Strong computer skills (Microsoft Office, Word, Outlook, PowerPoint, and Office Software).
Preferred Qualifications
- Bilingual Spanish preferred.
- Experience working in a Government Contractor environment.
Work Environment
- Normal office working conditions.
- Requires periods of non-traditional hours including consecutive nights or weekends when necessary.
- May require ability to lift/and or move objects or packages of up to 25 lbs.
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