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Delivery Operations Manager

2 months ago

Raleigh, North Carolina, United States First Citizens Bank Full time
Job Summary

We are seeking a highly skilled Delivery Operations Manager to join our team at First Citizens Bank. As a key member of our delivery organization, you will be responsible for leading the execution of small to mid-sized projects and programs, ensuring timely delivery of business outcomes while maintaining high team performance.

Key Responsibilities
  • Delivery Execution: Manage the complete delivery lifecycle of small to mid-sized projects and programs, from initiation to completion, ensuring achievement of business objectives and high team performance.
  • Delivery Operations & Vendor Management: Supervise program-level financial forecasts and end-of-month reconciliation efforts, collaborating with technology leaders to optimize vendor performance and resource alignment.
  • Process & Standards: Evaluate opportunities to streamline processes and workflows, implementing best practices to drive efficiency and improve time to production, while ensuring compliance with enterprise standards and controls.
Qualifications
  • Bachelor's Degree and 6 years of experience in Project Management or High School Diploma or GED and 10 years of experience in Project Management.
  • Preferred Education: Bachelor's Degree.
  • Preferred Area of Experience: Software Development, Infrastructure, Vendor Management, Financial Institution, LFI (Large Financial Institution).
  • License or Certification Type: Project Management Certification Preferred, Certified Scrum Master (Any or Multiples) Preferred, SAFE 6.0 Certification (Any or Multiples) Preferred.
  • Skill(s): Previous oversight of technical implementations, Knowledge of SDLC, Knowledge of Execution Methodologies or Frameworks (Waterfall, Agile, Hybrid), Knowledge of end-to-end delivery lifecycle from system or data design to implementation, Ability to deliver solutions that solve complex problems, using thought leadership and independent thinking skills, Ability to lead others in the successful execution and delivery of long-term, multi-layered projects and initiatives, JIRA, Collaboration Tools (SharePoint, Confluence), Broad knowledge across more than one technology domain.
About First Citizens Bank

First Citizens Bank is a leading financial institution with over 100 years of experience, serving customers in 18 states and the District of Columbia. We are committed to helping our customers achieve a lifetime of success, with a focus on delivering exceptional customer service and innovative financial solutions.