**Restaurant Operations Manager**
2 months ago
Job Summary:
We are seeking a highly motivated and experienced Store Manager to lead our Domino's Pizza store team. As a Store Manager, you will be responsible for overseeing the daily operations of the store, ensuring excellent customer service, and driving sales growth.
Key Responsibilities:
- Team Leadership: Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
- Inventory Management: Conduct nightly product inventory counts and ensure accurate stock levels.
- Store Operations: Oversee total store operations, including customer service, order taking, and delivery management.
- Customer Service: Foster a sense of urgency with each and every order, ensuring every customer is satisfied and becomes a returning customer.
- Financial Management: Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries, and maintain accurate financial records.
- Training and Development: Actively train the General Manager-in-Training (GMIT) on all aspects of store operations.
- Scheduling and Staffing: Create and maintain employee schedules based on labor needs, and ensure staffing levels meet business demands.
- Vehicle Maintenance: Ensure vehicles used for delivery pass inspection, both mechanically and visually.
- Routing and Delivery: Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time.
- Quality Control: Uphold Domino's standards of grooming, uniform, and appearance, and promote pizza products, specials, and promotions.
- Communication: Provide quality customer service to internal and external customers, both over the phone and in person, and contribute to an atmosphere of teamwork, energy, and fun.
Qualifications:
- High school diploma or equivalent required.
- 2+ years of experience in a restaurant or retail management role.
- Ability to read and understand P&L ledger.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
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