Club Operations Manager
5 days ago
A Club Operations Manager at O2 Fitness is responsible for the overall success of their club, providing leadership and management to ensure a profitable and successful business. The ideal candidate will have a passion for fitness and wellness, and a desire to assist others in achieving their health goals.
Key Responsibilities
• Maintain an exemplary level of cleanliness and maintenance throughout the club.
• Ensure that the club passes and maintains all required inspections and certifications.
• Gain a complete knowledge of all club standards, services, programs, and operations.
• Oversee risk management initiatives, including emergency response protocols and trainings, incident reporting and documentation, facility maintenance and signage, and legal contracts.
Member Experience
• Provide timely feedback and gratitude towards member suggestions and compliments to ensure delivery of an excellent member experience.
• Build rapport and lasting relationships with prospective and current members.
Sales and Leadership
• Work with the management team to develop and review the short and long-term goals of O2 Fitness, as well as implement plans to achieve them.
• Drive revenue through daily leading and coaching of the Sales and PT teams.
• Lead, evaluate, and coach all team members to elicit their best performance, bolster their loyalty to O2 Fitness, empower them to accept responsibility for their department's success, and engender a high level of employee engagement.
Qualifications
• Excellent communication skills
• Personal passion for the brand
• Ability to manage multiple priorities, coordinate ongoing projects, plans, and people in a fast-paced environment
• Strong time management and organization skills
• Extensive knowledge of all club activities and promotions
• An understanding of health club operations
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