Dispatch Operations Manager

1 month ago


Raleigh, North Carolina, United States Covenant Delivery Services Full time
Job Summary:

The Dispatch Supervisor is responsible for overseeing daily dispatch operations to ensure timely and accurate delivery of packages. This role involves leading a team, optimizing workflows, and maintaining high customer satisfaction and operational efficiency.

Key Responsibilities:

  • Team Management: Supervise Delivery Associates on the road to ensure efficient operations.
  • Operational Oversight: Monitor dispatch processes, adjust workflows, and resolve operational issues to maintain high service standards.
  • Customer Focus: Ensure high customer satisfaction by addressing any delivery concerns and maintaining open communication.
  • Compliance and Safety: Adhere to policies and safety regulations, conduct audits, and address hazards to ensure a safe working environment.
  • Reporting: Prepare reports, analyze data, and update management on performance to drive business growth.

Requirements:

  • Experience: Supervisory experience in logistics or transportation is preferred.
  • Skills: Leadership, organizational, and communication skills; proficiency in dispatch software.

Working Conditions:

  • Flexible hours, including evenings and weekends.
  • Physical ability to handle lifting and standing.
This role is critical to ensuring efficient dispatch operations and high service standards while leading a team effectively.

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