Dispatch Operations Manager
1 month ago
The Dispatch Supervisor is responsible for overseeing daily dispatch operations to ensure timely and accurate delivery of packages. This role involves leading a team, optimizing workflows, and maintaining high customer satisfaction and operational efficiency.
Key Responsibilities:
- Team Management: Supervise Delivery Associates on the road to ensure efficient operations.
- Operational Oversight: Monitor dispatch processes, adjust workflows, and resolve operational issues to maintain high service standards.
- Customer Focus: Ensure high customer satisfaction by addressing any delivery concerns and maintaining open communication.
- Compliance and Safety: Adhere to policies and safety regulations, conduct audits, and address hazards to ensure a safe working environment.
- Reporting: Prepare reports, analyze data, and update management on performance to drive business growth.
Requirements:
- Experience: Supervisory experience in logistics or transportation is preferred.
- Skills: Leadership, organizational, and communication skills; proficiency in dispatch software.
Working Conditions:
- Flexible hours, including evenings and weekends.
- Physical ability to handle lifting and standing.
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