Operations Manager

4 weeks ago


Raleigh, North Carolina, United States WakeMed Full time

About WakeMed:

 

Position Information:

The Operations Manager works collaboratively with the Service Line Director, Practice Managers, Director of Development, Supervisor of Education/Quality, and Project Specialist to anticipate, integrate, and coordinate services that optimize clinical and fiscal outcomes and Revenue Cycle goals for the Service Line.

The Operations Manager is accountable for the overall management and delivery of the following services for our departments:

 

  • Scheduling of appointments and provider templates
  • Authorizations for patient tests and procedures
  • Timely processing and upkeep of Workques
  • Timely processing of patient referrals
  • Development, dissemination, and implementation of standard work

The Operations Manager ensures pre-service administrative denials are managed and prevented to maximize financial reimbursement. The Operations Manager serves as a liaison with the community physician offices and payers related to patient access issues. The Operations Manager reports directly to the Service Line Director.

 

Experience Requirements:

2 years of management experience in healthcare is required.

 

Education Required:

A Bachelor's Degree in Health Administration or Healthcare Management is required.

 

Licensure/Certification Requirements:

Certified Medical Practice Executive or Certified Physician Practice Manager is preferred.

 

Hours of Work:

Monday through Friday.

 

Weekend Requirements:

No weekends.

 

Call Requirements:

Not applicable.


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