Service Delivery Excellence Manager
4 weeks ago
Key Responsibilities:
- Develop and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) to ensure clear expectations and accountability.
- Create and implement policies to ensure adherence to service standards and regulatory requirements.
- Identify and implement process improvements to enhance performance metrics and overall service delivery.
- Monitor service performance against SLAs and OLAs, and report on compliance and areas for improvement.
- Collaborate with internal and external stakeholders to ensure alignment on service expectations and performance.
- Maintain detailed documentation of SLAs, OLAs, policies, and process improvements.
- Provide training and guidance to team members on SLA/OLA management and policy adherence.
- Stay up-to-date with industry best practices and continuously seek opportunities to improve service levels.
Job Summary: As a Service Delivery Excellence Manager at Insight Global, you will be responsible for developing and managing Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) to ensure clear expectations and accountability. You will create and implement policies to ensure adherence to service standards and regulatory requirements, and identify and implement process improvements to enhance performance metrics and overall service delivery.
Requirements:
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Proven experience in writing SLAs and OLAs.
- Experience in creating and implementing company-wide policies to improve service excellence.
- Strong background in process improvement and performance metric enhancement.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Certification in ITIL or similar is a plus.
-
Service Manager
4 weeks ago
Raleigh, North Carolina, United States Piedmont Service Group Full timePiedmont Service Group is seeking a skilled Service Manager to oversee the daily operations of our commercial HVAC service team. The ideal candidate will have a strong background in customer service, team management, and technical troubleshooting.Key Responsibilities:Provide exceptional customer service by meeting or exceeding customer requirements and...
-
Amazon DSP Delivery Driver
4 weeks ago
Raleigh, North Carolina, United States Amazon Delivery Service Partners (Various DSPs Hiring) Full timeJob Summary: Amazon DSPs are seeking delivery driver associates to deliver packages to customers.About the Role: As a delivery driver, you will be driving an Amazon-branded vehicle, staying active, working independently, and being part of a motivated team that safely delivers Amazon packages to customers in your community.Key Responsibilities:Deliver 200 or...
-
Service Account Manager
4 weeks ago
Raleigh, North Carolina, United States Hoffman & Hoffman Full timeJob Title: Service Account ManagerJob Summary:As a Service Account Manager at Hoffman & Hoffman, you will be responsible for managing service agreements with customers, ensuring timely delivery of services, and maintaining strong relationships with key stakeholders. This role requires excellent communication and organizational skills, as well as the ability...
-
Delivery Associate
4 weeks ago
Raleigh, North Carolina, United States Domino's Pizza, Inc. Full timeBe Your Own BossAs a Pizza Delivery Driver with Domino's Pizza, you'll have the freedom to create your own schedule and earn a great income. With our flexible delivery routes, you'll be able to make the most of your time on the road and enjoy the benefits of being your own boss.Key Responsibilities:Deliver pizzas and other menu items to customers in a timely...
-
Fire Alarm Service Manager
1 month ago
Raleigh, North Carolina, United States Gpac Full timeJob Summary:The Fire Alarm Service Manager will oversee the fire alarm service department, managing a team of technicians, scheduling maintenance and inspection services, and ensuring compliance with all relevant codes and standards. This role involves direct client interaction, performance monitoring, and leading initiatives to improve service delivery.Key...
-
Delivery Driver Position
1 month ago
Raleigh, North Carolina, United States Domino's Franchise Full timeJob Title: Delivery DriverWe are seeking a reliable and friendly Delivery Driver to join our team at Domino's Pizza. As a Delivery Driver, you will be responsible for delivering pizzas and other menu items to customers in a timely and safe manner.Key Responsibilities:Delivering pizzas and other menu items to customersProviding excellent customer service and...
-
Cookie Delivery Specialist
1 month ago
Raleigh, North Carolina, United States Insomnia Cookies Full timeAt Insomnia Cookies, we're seeking a skilled Cookie Delivery Specialist to join our team in West Raleigh. As a key member of our delivery team, you'll be responsible for delivering our signature cookies, milk, and ice cream to our loyal customers in a timely and safe manner. Your excellent time management and organizational skills will ensure that orders are...
-
Culinary Services Manager
4 weeks ago
Raleigh, North Carolina, United States ClubCorp Full timeCulinary Excellence at ClubCorpThe Cook is responsible for delivering exceptional culinary experiences for our Members and guests. This role requires maintaining high-quality food preparation and presentation standards for a la carte venues and catered events.About the RoleWe are seeking a skilled Cook who can work effectively in a fast-paced environment,...
-
Pizza Delivery Driver
1 month ago
Raleigh, North Carolina, United States Domino's Pizza Full timeDomino's Pizza Delivery Driver Job DescriptionAre you a motivated and reliable individual with a passion for delivering exceptional customer service? Do you enjoy being on the road and interacting with people from diverse backgrounds? If so, we invite you to apply for the Domino's Pizza Delivery Driver position.Key Responsibilities:Deliver pizzas and other...
-
Nursing Services Manager
4 weeks ago
Raleigh, North Carolina, United States SUNNYBROOK REHABILITATION CENTER, LLC Full timeAbout Sunnybrook Rehabilitation Center, LLCWe are seeking a highly skilled and experienced Nursing Services Manager to join our team at Sunnybrook Rehabilitation Center, LLC. As a key member of our leadership team, you will be responsible for ensuring the delivery of high-quality nursing care to our residents.Key Responsibilities:Develop and implement...
-
Delivery Driver/Warehouse Associate
4 weeks ago
Raleigh, North Carolina, United States State Electric Corp Full timeAt State Electric Supply Co., we are seeking a skilled Delivery Driver/Warehouse Associate to join our team. This role is responsible for safely operating company-owned vans or box trucks to deliver products to customers in a timely manner. Key responsibilities include:Loading and unloading merchandise from delivery vehiclesMaintaining a positive...
-
Automotive Delivery Specialist
1 month ago
Raleigh, North Carolina, United States Thompson Buick GMC Cadillac Full timeJob SummaryThompson Buick GMC Cadillac is seeking a skilled Concierge Delivery Driver to provide exceptional customer service and ensure timely delivery of vehicles to our valued customers. This part-time, hourly position offers a competitive hourly rate of $15 per hour, paid biweekly, and includes employee discounts on auto purchases and access to...
-
Delivery Associate
4 weeks ago
Raleigh, North Carolina, United States Domino's Pizza LLC Full timeDomino's Strickland Rd, Suite 190As a Delivery Driver at Domino's, you will be responsible for:Key Responsibilities:Collecting cash and credit card payments and coupons for delivered itemsEnsuring all products meet quality standards for deliveryMaintaining a clean and well-maintained vehicle for deliveryUpholding Domino's standards of grooming, uniform, and...
-
SAP Finance Delivery Lead
4 weeks ago
Raleigh, North Carolina, United States Omni Inclusive Full timeJob Title: SAP Finance Delivery LeadAbout the Role:We are seeking a highly experienced SAP Finance professional to lead our finance delivery team. The ideal candidate will have a strong background in SAP S/4 FICO and experience leading an SAP Finance track.Key Responsibilities:End-to-end management of the SAP Service management function (Service Management,...
-
Field Service Engineer
4 weeks ago
Raleigh, North Carolina, United States Paratus Service Group Full timeJob OverviewAs a Field Service Engineer at Paratus Service Group, you will play a key role in providing on-site technical support, programming, commissioning, troubleshooting, and maintenance for advanced lighting control systems. Working directly with clients, you will ensure that our state-of-the-art lighting solutions are operating efficiently and that...
-
Delivery Driver
4 weeks ago
Raleigh, North Carolina, United States Sherwin-Williams Full timeJob SummaryWe are seeking a highly skilled and reliable Delivery Driver to join our team at Sherwin-Williams. As a Delivery Driver, you will be responsible for delivering products to customers from our stores using Company vans or pick-up trucks. Your primary focus will be on ensuring deliveries are complete, packed correctly, and safely delivered to the...
-
Domino's Pizza Delivery Driver
4 weeks ago
Raleigh, North Carolina, United States Domino's Franchise Full timeJob Title: Domino's Pizza Delivery DriverJob Summary: We are seeking a reliable and friendly Delivery Driver to join our team at Domino's Pizza. As a Delivery Driver, you will be responsible for delivering pizzas and other menu items to customers in a timely and safe manner.Key Responsibilities:Delivering pizzas and other menu items to customers in a timely...
-
Raleigh Delivery Driver
4 weeks ago
Raleigh, North Carolina, United States Johnson Brothers Full timeJob SummaryJohnson Brothers is a leading wine, beer, and spirits distributor in the United States. We are seeking a skilled Delivery Driver to join our team in Raleigh. As a key member of our delivery team, you will be responsible for making direct store deliveries to customers in a timely and efficient manner.Key ResponsibilitiesLoading and unloading...
-
Senior Software Engineer
4 weeks ago
Raleigh, North Carolina, United States The Carolinas Center for Medical Excellence Full timeJob DescriptionWe are seeking a highly skilled Senior Software Engineer to join our team at The Carolinas Center for Medical Excellence. As a Senior Software Engineer, you will play a critical role in the development and maintenance of our software tools and applications.Key Responsibilities:Develop, maintain, and enhance applications written in C# and...
-
Operations Manager
4 weeks ago
Raleigh, North Carolina, United States On Location Inc. Full timeJob Title: Operations Manager - FIFA World Cup Guest ServicesCompany Overview: On Location Inc. is a global leader in premium experiential hospitality, delivering ticketing, curated guest experiences, live event production, and travel management across various sectors, including sports, entertainment, fashion, and culture. Our company offers unparalleled...