Sales Experience Leader

5 days ago


West Hollywood, United States Petco Full time
About the Role

The Sales Experience Leader is a key driver for the guest experience and leading a selling culture in the store. Through the lens of Petco's vision of Healthier Pets. Happier People. Better World., the Sales Experience Leader is the champion and role model for all relationship building touch points with Petco guests.

Key Responsibilities
  • Provide an outstanding guest experience with each interaction.
  • Utilize a deep understanding of business acumen to measure, analyze and diagnose business trends and to also utilize critical thinking skills to effectively implement business improvement plans.
  • Lead store execution, training, communication and maintenance of company initiatives, programs, policies, procedures, safety practices, and promotions.
  • Responsible for driving the implementation and execution of customer-centric programs such as seasonal promotions and sales to meet and exceed sales targets.
  • Train, coach, and develop department level leaders and store partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models.
  • Leads a never out of stock culture with store partners to ensure exceptional customer experience for all Omni-channel initiatives (examples include, but are not limited to: BOPUS, Extended Aisle, and Repeat Delivery).
  • Ensure the weekly schedule is written effectively to maximize operational and selling floor coverage.
  • Manage and coach dog training partners in delivering a consistent services customer experience aligned with our Petco Brand Standards and Customer Promise.
  • Promote a positive culture of teamwork by working alongside the leadership team, establishing priorities, and providing clear direction.
  • Demonstrate and support a continuous improvement and growth mindset.
  • Demonstrate a keen and genuine interest in all kinds of animals.
Requirements
  • The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.
  • Partner with the GM to attract, hire, and retain top talent; participate in new partner and leader interviews and selection.
Work Environment

The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the store briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures.


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