Retail Operations Leader

2 weeks ago


West Hollywood, United States La Esperanza Child Development Center, LLC. Full time

La Esperanza Child Development Center, LLC. is a dedicated organization focused on nurturing and developing children. We are seeking a Retail Operations Leader to oversee our retail environment. This role is essential in ensuring that our store reflects our mission and values while providing exceptional service to our community.

KEY RESPONSIBILITIES

  • Provide outstanding customer service, fostering long-lasting relationships with clients.
  • Take charge of sales objectives and overall performance metrics.
  • Recruit, mentor, and train staff to achieve sales goals and maintain high service standards.
  • Organize, delegate, and manage daily operational tasks within the store.
  • Develop and maintain employee schedules.
  • Plan budgets and manage expenses with a focus on sustainability.
  • Oversee inventory management, logistics, and sales performance.
  • Implement company policies and reporting procedures.
  • Formulate and execute new store strategies and guidelines.
  • Work towards achieving long-term Key Performance Indicators (KPIs) and business objectives.
  • Provide insights and feedback to the purchasing team.
  • Lead visual merchandising efforts and ensure store presentation standards are met.
  • Coordinate in-store events and activities.
  • Contribute to our social and environmental sustainability initiatives.

YOUR PROFILE

  • Proven leadership experience with a minimum of 5 years in retail management, preferably in a luxury setting.
  • Demonstrated ability to lead a team effectively.
  • Experience in an omnichannel retail environment.
  • Familiarity with Customer Relationship Management (CRM) systems.
  • Knowledge of back-office operations and management.
  • Ability to generate reports and establish guidelines.
  • Fluency in English, both spoken and written.

ABOUT YOU

  • A passionate leader with a keen interest in team development.
  • Self-driven, solution-oriented, and proactive.
  • Excellent organizational skills with the capacity to multitask and thrive under pressure.
  • Results-focused with a strong commercial acumen.
  • Customer-centric with a talent for building enduring relationships.
  • A keen eye for detail and a strong visual sense.
  • Committed to the mission and values of La Esperanza Child Development Center.
  • Willingness to work flexible hours, including evenings and weekends.

INCLUSION STATEMENT

La Esperanza Child Development Center, LLC. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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