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Senior IT Service Manager
2 months ago
We are seeking a highly skilled and experienced leader to join our team as a VP, Technology and Capability Delivery. As a key member of our Digital Modernization Sector, you will be responsible for driving efficient capability delivery and management, fostering innovation, and facilitating data-driven decisions across the enterprise.
Key Responsibilities- Cultivate and grow a capability-focused IT Service organization that balances technology modernization with cost efficiency.
- Develop and deliver business requirements within budget.
- Identify opportunities to reduce technical sprawl, including technology for retirement.
- Evaluate new technology, partners, and capabilities for integration into our service catalog.
- Develop an outcomes-based culture and cultivate and reward high-performing teams.
- Work collaboratively with Digital Transformation & Business Enablement team to develop, codify, and test Customer Zero opportunities.
- Identify and drive productivity- and cost-efficiency-driving KPI's.
- Contribute to the CIO strategic roadmap of progressive opportunities for modernization, innovation, and system retirement.
- Champion and iterate on CIO's technology capabilities with internal and external collaborators.
- Bachelor's degree and 15+ years of prior relevant experience or Master's with 13+ years of prior relevant experience.
- 12+ years of experience supervising or leading teams or projects.
- Demonstrable experience leading ITIL-based enterprise service delivery teams.
- Demonstrable experience leading geographically-dispersed technical teams through large-scale organizational change.
- Demonstrable experience developing and executing a strategic vision to deliver capabilities to an enterprise.
- Demonstrable systems engineering expertise/practices to drive consistent technical operating models for service management and delivery.
- Experience developing and delivering cloud, compute/storage/infrastructure.
- Experience managing SaaS and COTS software solutions for an enterprise (Microsoft, AWS, ERP, etc.).
- Experience with successfully managing P&L responsibilities.
- Ability to obtain/maintain a DoD clearance (US Citizen) is strongly preferred.
- Engineering background with MBA strongly preferred.
We offer a competitive salary range of $207,000.00 to $333,000.00, depending on experience and qualifications. Additionally, we provide a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
As a member of our team, you will have the opportunity to work on challenging projects, collaborate with experienced professionals, and contribute to the growth and success of our organization.
