Front Desk Ambassador

7 days ago


Brooklyn, New York, United States Crunch Fitness Full time
Job Summary

Crunch Fitness is seeking a highly motivated and customer-focused Front Desk Representative to join our team. As a Front Desk Representative, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a welcoming atmosphere.

Key Responsibilities
  • Greet and Welcome Members and Guests: Provide a warm and friendly welcome to all members and guests, making them feel valued and appreciated.
  • Check-In and Check-Out: Efficiently check-in and check-out members and guests, ensuring accurate and timely processing of transactions.
  • Facilitate Communication: Communicate special events, promotions, and important information to members and guests, ensuring they stay informed and engaged.
  • Provide Exceptional Customer Service: Respond to member inquiries, resolve issues, and provide solutions in a professional and courteous manner.
  • Maintain a Clean and Organized Workspace: Ensure the front desk area is clean, organized, and well-maintained, reflecting positively on the club's image.
  • Assist with Retail and Other Tasks: Assist with retail sales, childcare, and other tasks as needed, demonstrating flexibility and a willingness to help.
Requirements
  • Fluent in English: Possess excellent communication and language skills, with the ability to understand and communicate effectively with members and guests.
  • Customer Service Skills: Demonstrate a strong commitment to customer service, with the ability to resolve issues and provide solutions in a professional manner.
  • Teamwork and Adaptability: Work effectively in a fast-paced environment, demonstrating flexibility and a willingness to adapt to changing situations.
  • High School Diploma or Equivalent: Possess a high school diploma or equivalent, with a strong foundation in communication, customer service, and teamwork.
What We Offer
  • Competitive Hourly Rate: $16.00 per hour, providing a competitive compensation package.
  • Opportunities for Advancement: Opportunities for career growth and advancement, with a focus on developing skills and expertise.
  • Fun and Supportive Work Environment: A fun and supportive work environment, with a focus on teamwork, collaboration, and mutual respect.


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