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Automotive Service Consultant
2 months ago
Bud Clary Auto Group is seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Moses Lake CDJR. As a key member of our service department, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our dealership.
Key Responsibilities- Schedule Service Appointments: Efficiently schedule service appointments, obtaining customer and vehicle data prior to arrival when possible.
- Customer Interaction: Greet customers in a timely, friendly manner, and obtain vehicle information to provide accurate and personalized service.
- Repair Order Management: Write up customer's vehicle problems accurately and clearly on repair orders, and provide a complete and accurate written cost estimate for labor and parts.
- Service Marketing: Implement and maintain a service marketing program to promote our dealership's services and increase customer loyalty.
- Quality Control: Implement a quality control process to eliminate comebacks and ensure high customer satisfaction standards.
- Team Player: Collaborate with our service team to ensure seamless communication and efficient workflow.
- Excellent Communication Skills: Possess strong verbal and written communication skills to effectively interact with customers and colleagues.
- Organizational Skills: Demonstrate strong organizational skills to manage multiple tasks and prioritize responsibilities.
- Technical Knowledge: Have a basic understanding of automotive repair and maintenance procedures.
- Customer Service Focus: Prioritize customer satisfaction and provide exceptional service to build strong relationships and drive loyalty.
- Comprehensive Benefits Package: Enjoy a range of benefits, including health, dental, vision, and life insurance, as well as an employee assistance program.
- Retirement Plans: Participate in our 401(k) retirement plan to secure your financial future.
- Paid Time Off: Enjoy a generous paid time off policy to maintain a healthy work-life balance.
