Front Desk Representative

3 weeks ago


Arlington TX USA, United States Arbor Lodging Full time
Job Summary

Arbor Lodging is seeking a skilled Front Desk Agent to provide exceptional guest experiences. As the first point of contact, you will be responsible for creating a warm and welcoming atmosphere, ensuring seamless check-ins, and addressing any guest concerns.

Key Responsibilities
  • Register guests, verify reservations, and distribute room keys
  • Assist with reservations, pre-registrations, and room blocking
  • Provide personalized recommendations for local attractions and amenities
  • Resolve guest issues promptly and professionally
  • Process payments and maintain accurate records
  • Upsell additional services and facilities
  • Perform check-out tasks and ensure a smooth departure process
Requirements
  • High school diploma or equivalent
  • Hotel front desk experience preferred
  • Proficiency in hotel reservations software and Microsoft Windows
  • Excellent communication and organizational skills
  • Positive attitude and willingness to go above and beyond for guests
Benefits
  • Competitive salary and annual review opportunities
  • 401k program with company match
  • Additional benefits may be available

Arbor Lodging is an equal employment opportunity employer and complies with all applicable laws and regulations.



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