Front Desk Representative
3 weeks ago
Arbor Lodging is seeking a skilled Front Desk Agent to provide exceptional guest experiences. As the first point of contact, you will be responsible for creating a warm and welcoming atmosphere, ensuring seamless check-ins, and addressing any guest concerns.
Key Responsibilities- Register guests, verify reservations, and distribute room keys
- Assist with reservations, pre-registrations, and room blocking
- Provide personalized recommendations for local attractions and amenities
- Resolve guest issues promptly and professionally
- Process payments and maintain accurate records
- Upsell additional services and facilities
- Perform check-out tasks and ensure a smooth departure process
- High school diploma or equivalent
- Hotel front desk experience preferred
- Proficiency in hotel reservations software and Microsoft Windows
- Excellent communication and organizational skills
- Positive attitude and willingness to go above and beyond for guests
- Competitive salary and annual review opportunities
- 401k program with company match
- Additional benefits may be available
Arbor Lodging is an equal employment opportunity employer and complies with all applicable laws and regulations.
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