Customer Engagement Specialist

2 weeks ago


Midland Park, New Jersey, United States Crunch Fitness Full time
Compensation: $15.13 per hour

Benefits:
  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Free uniforms
  • Health insurance
  • Vision insurance

Position Overview:
Crunch Fitness is on the lookout for dedicated individuals to fill the role of Member Services Representative. This position is ideal for those who are passionate about fitness and enjoy working in a vibrant environment. The role involves evening and weekend shifts, catering to a diverse clientele.

Key Responsibilities:
  • Welcome all members and guests warmly, ensuring a positive experience.
  • Manage the check-in process for members and guests in line with company protocols.
  • Utilize club software to relay messages during member check-ins.
  • Answer incoming calls in a friendly and professional manner.
  • Inform members and guests about special events and promotions.
  • Foster a welcoming atmosphere for all members.
  • Address member inquiries or escalate to management as necessary.
  • Maintain a professional demeanor at all times.
  • Promote and sell retail products.
  • Prepare and serve beverages at the Juice Bar.
  • Process payments for member services according to company guidelines.
  • Stay informed about club facilities, services, and schedules.
  • Keep the work area clean and organized.
  • Assist with various projects as assigned by management.
  • Perform opening and closing duties as required.

Special Skills:
  • Exceptional customer service abilities.

Requirements:
  • Fluency in English.
  • Strong reading and writing capabilities.
  • Proficient computer skills.

At Crunch Fitness, we believe in making serious exercise enjoyable by blending fitness with entertainment. Our philosophy of 'No Judgments' creates an inclusive and supportive environment, making it a fantastic place to work.

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