Customer Engagement Specialist

2 months ago


Orchard Park, New York, United States YogaSix - Williamsville Full time


Job Title: Customer Engagement Specialist

Reports to: General Manager

COMPANY OVERVIEW:

YogaSix is dedicated to providing an exceptional mind-body experience through yoga. Established in 2012, we have rapidly become the leading boutique yoga studio in the United States, offering a variety of class types that cater to all skill levels in a supportive and enjoyable environment.

POSITION:

The Customer Engagement Specialist plays a vital role in assisting the General Manager with both new membership acquisitions and the retention of existing members. This position requires delivering outstanding customer service while guiding prospective and current members in their class selections, addressing membership inquiries, and facilitating merchandise transactions. As a trusted resource, you will help our members enhance their yoga journey and make informed purchasing decisions. We value enthusiasm in welcoming our customers and fostering a vibrant YogaSix community. Maintaining a pristine studio environment is essential, and you will contribute to ensuring that our space is inviting and clean for all visitors.

JOB REQUIREMENTS:
  • Strong sales, communication, and customer service abilities
  • Prior sales experience is preferred
  • Experience in fitness sales is advantageous
  • Goal-oriented with a proven track record of meeting sales objectives
  • Ability to learn and utilize the Club Ready software system
  • Fluency in English with excellent communication skills in person, over the phone, and via email
  • Capability to work effectively under pressure and adhere to tight deadlines
  • Proficient computer skills
  • Willingness to travel occasionally for events and training
  • Availability to work mornings, evenings, and weekends, with a preference for Tuesdays and Thursdays
  • Part-time position
RESPONSIBILITIES:
  • Manage the complete sales process, including lead generation, follow-up, and closing
  • Achieve and surpass sales targets set by the General Manager
  • Conduct studio tours for potential members to build rapport and facilitate sales
  • Maintain comprehensive knowledge of products, programs, and pricing
  • Promote the studio's objectives as a provider of fitness and wellness
  • Schedule quality appointments to meet monthly sales quotas
  • Engage in community events to enhance studio visibility
  • Assist in maintaining a clean, safe, and welcoming environment
  • Take responsibility for developing personal sales skills
  • Perform other duties as assigned
PHYSICAL REQUIREMENTS:
  • The physical demands of this role require the ability to sit or stand for extended periods, reach with hands and arms, and perform bending, lifting, kneeling, and driving tasks. Climbing stairs may be necessary, as elevators are not available at all locations. Lifting up to 30 pounds occasionally may be required.
  • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Effective hearing is necessary for communication in person and via telephone.
COMPENSATION & PERKS:
  • This position offers competitive hourly wages.
  • Performance-based bonus opportunities are available.
  • Potential for career advancement within the studio, including additional sales and management roles.
  • Employee membership and merchandise discounts are provided.


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