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Customer Engagement Specialist
2 months ago
Benefits:
- 401(k) plan
- Dental coverage
- Flexible working hours
- Complimentary uniforms
- Health insurance options
- Vision coverage
Crunch Fitness Fuchs Group is looking for dedicated individuals to join our Member Services team. We offer shifts during weeknights and weekends. Interested candidates are encouraged to submit their resumes.
Qualifications:
- Proficient in English
- Strong reading and writing abilities
- Basic computer proficiency
Key Skills:
- Exceptional customer service abilities
Key Responsibilities:
- Welcome all members and guests warmly and ensure a pleasant departure
- Check in members and guests following company protocols
- Manage messages through club software during member check-in
- Answer phone calls in a polite and professional manner
- Inform members and guests about special events
- Create a welcoming environment for all members
- Address member requests or escalate to management as needed
- Maintain a professional demeanor at all times
- Promote and sell retail items
- Prepare and serve beverages at the Juice Bar
- Process payments for member services according to company guidelines
- Familiarize yourself with club facilities, services, and schedules
- Keep work areas clean and organized
- Assist with various projects as assigned by management
- Perform opening and closing tasks as required