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Customer Engagement Specialist

2 months ago


Midland Park, New Jersey, United States Crunch Fitness Full time
Compensation: $15.13 per hour

Benefits:
  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Free uniforms
  • Health insurance
  • Vision insurance
Overview: Crunch Fitness is actively seeking enthusiastic individuals for the role of Member Services Representative. This position is essential in creating a welcoming environment for our members and guests.

Key Responsibilities:
  • Welcome all members and guests with a friendly demeanor and assist them as they leave the facility.
  • Ensure proper check-in procedures for all members and guests.
  • Utilize club software to relay messages during member check-in.
  • Answer phone calls in a polite and professional manner.
  • Inform members and guests about upcoming special events.
  • Maintain a welcoming atmosphere for all members.
  • Address member requests or escalate to management as necessary.
  • Exhibit professionalism at all times.
  • Promote and sell retail items.
  • Prepare and serve beverages at the Juice Bar.
  • Process payments for member services according to established procedures.
  • Familiarize yourself with club facilities, services, and schedules.
  • Keep your work area clean and organized.
  • Assist with various projects as assigned by management.
  • Perform opening and closing tasks as required.
Why Work with Us: At Crunch Fitness, we believe in merging fitness with enjoyment, fostering a culture of inclusivity and motivation. Our facilities are equipped with cutting-edge cardio and strength training equipment, comprehensive locker rooms, and a diverse array of fitness classes. We are dedicated to inspiring our members to achieve their health and fitness aspirations.