IT Service Desk Specialist

4 weeks ago


Redondo Beach, California, United States Impulse Space Full time
Job Overview

Impulse Space is seeking a highly skilled IT Service Desk Analyst to join our team. This role will be responsible for providing exceptional technical support to our employees, ensuring seamless IT system performance and availability.

Key Responsibilities
  • Provide Level 2 technical support for complex hardware, software, and network issues.
  • Escalate and coordinate with engineering teams for issue resolution.
  • Maintain accurate documentation of support interactions and contribute to knowledge base articles.
  • Deliver exceptional customer service through active listening, empathy, and clear solutions.
  • Provide white-glove support for company executives.
  • Stay current with industry trends and continuously develop technical skills.
  • Collaborate with Level 1 and Level 3 support teams to resolve issues effectively.
Requirements
  • Experience in troubleshooting network, OS, and application problems.
  • Proficiency in Microsoft Office 365 administration functions, including Endpoint Management and Entra ID.
  • Strong knowledge of SLAs and adherence to standards.
  • Ability to work independently under minimal supervision.
  • Proficiency in creating documentation and assisting L1 service desk staff on technical challenges.
Preferred Qualifications
  • BA/BS degree in Computer Science or related field.


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