Help Desk Support Specialist
1 month ago
Adient Aerospace, LLC is seeking a skilled Help Desk Support professional to join our team in Huntington Beach, CA. As a Help Desk Support, you will be responsible for providing technical software, hardware, and network problem resolution to all computer users.
Key Responsibilities:- Identify, diagnose, and resolve problems for users of company-owned computers, phones, tablets, software, and hardware.
- Provide one-on-one end-user problem resolution over the phone or in-person.
- Order, deliver, tag, set up, and assist in the configuration of end-user PC desktop/laptop hardware, software, and peripherals.
- Diagnose and resolve end-user network or local printer problems, PC hardware problems, email, Internet, VPN, and local-area network access problems.
- Coordinate timely repair of PC computer equipment and peripherals covered by third-party vendor maintenance warranty or agreements.
- Help install local area network cabling systems and equipment such as network interface cards, hubs, and switches.
- Perform minor desktop/laptop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
- Troubleshoot and assist users with all conference room technologies.
- Set up and perform minor troubleshooting on company-issued mobile phones.
- High School Diploma or GED equivalent is required.
- Bachelor's Degree in Information Technology or a related field is preferred.
- 3-5 years of direct experience.
- Position may be filled with both entry-level and experienced candidates.
- Generous 401(K) matching with immediate eligibility and vesting.
- 3 weeks of Paid Time Off.
- 12 paid holidays.
- Affordable health care plans for yourself and your family.
- On-site gym.
- Free electric car charging stations.
- Potential for growth within the organization.
- Supportive workplace environment with a team-oriented culture.
- Ability to communicate clearly and effectively in English, both verbally and in writing.
$32.00 per hour.
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