Practice Assistant II

4 weeks ago


Ashland, Massachusetts, United States Mass General Brigham Full time
Job Summary

Brigham and Women's Hospital is seeking a highly skilled Practice Assistant II to join our team. As a key member of our administrative staff, you will provide exceptional support to our healthcare professionals, ensuring seamless patient care and operational efficiency.

Key Responsibilities:

  • Provide administrative support to healthcare professionals, including scheduling, registration, and billing.
  • Act as a super user for scheduling, registration, and billing systems, providing training and assistance to others.
  • Perform complex or specialized functions, such as surgical scheduling, at a high level of competency.
  • Utilize knowledge of HMOs, managed care, and other third-party insurers to troubleshoot insurance issues.
  • Assist with training and orienting staff as needed, providing cross-coverage and supporting special projects.
  • Follow HIPAA guidelines for patient privacy and confidentiality.

Requirements:

  • High school diploma or GED required; post-high school education preferred.
  • Minimum one year of applicable work experience required.
  • Additional training in office systems preferred.

Skills and Competencies:

  • Technical skills: knowledge of practice operations and standards, understanding of procedures, and phone skills.
  • Verbal skills: ability to interpret information, answer routine questions, and communicate in a professional manner.
  • Organization skills: ability to manage work processes, sort and alphabetize, and manage multiple tasks effectively.
  • Writing skills: ability to correspond and communicate with others clearly and effectively.
  • System skills: ability to type and enter data, understand applicable systems, and use medical terminology.

Working Conditions:

Hospital-based ambulatory practice with some exposure to communicable diseases, unpleasant odors, needles, and blood products.

Hospital-Wide Responsibilities:

Works within legal, regulatory, accreditation, and ethical practice standards, follows safe practices, and complies with hospital policies and procedures.



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