Guest Services Representative

2 weeks ago

Portland Oregon, United States Dossier Hotel Full time

About Dossier Hotel:
At Dossier Hotel, we prioritize our people.

As a company that values its workforce, we are committed to fostering a supportive and inclusive environment that promotes diversity, growth, and well-being.

Our dedication to a People First culture is evident in our employee development initiatives, benefits, and our focus on building meaningful relationships.

Dossier Hotel provides a variety of employment benefits, including comprehensive health coverage, retirement plans, and paid time off, along with unique perks such as on-site wellness programs and discounts for local attractions.

Moreover, we are devoted to offering continuous training and development opportunities to empower our employees to enhance their skills and knowledge for career advancement.

Whether you are embarking on your journey in the hospitality sector or are an experienced professional, Dossier Hotel offers a collaborative work environment that encourages growth and success across our properties.

Experience the advantages of working for a company that values its employees and is dedicated to delivering exceptional guest experiences.



Location Overview:
Dossier Hotel immerses travelers in Portland's curated culture and unique lifestyle. Our establishment reflects the city's cultural essence, harmonizing with its natural surroundings.

Each of our art-filled rooms and suites features locally inspired amenities designed to embody the spirit of Portland.

Awaken refreshed and ready to explore the region's endless opportunities for adventure, culture, and cuisine. Dossier is your home away from home.

Position Summary:
Become part of a larger mission


At Dossier Hotel, we believe in promoting Work-Life Effectiveness through practices, policies, and programs that support our employees in achieving success both professionally and personally.

Here are some of the exceptional benefits we provide:

Full-time employees have access to Medical and Dental insurance tailored to their needs

Mosaic Learning Center (Opportunities for personal and professional growth through online webinars and self-study courses)

401K matching (Helping you build a secure financial future)

Companywide Hotel Room Discounts (Enjoy the perks of a getaway)

Paid Time Off

Employee Assistance Program (Support for you and your loved ones)

Partnerships and discounts with major retailers

And many more

Responsibilities:
We seek highly motivated individuals to join our Guest Services team. The ideal candidate possesses an engaging personality that creates a memorable first impression for our guests.

As a Front Desk Agent, you will check in and register guests, serving as a knowledgeable resource about the hotel, its amenities, and the local area.

If you enjoy connecting with people from diverse backgrounds and strive to create memorable experiences, this is an excellent opportunity to advance your career in hospitality.


Your Responsibilities Include:
Delivering outstanding customer service by engaging with guests and showing genuine interest.

Checking guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.

Resolving issues and creating memorable experiences for guests when challenges arise.

Promoting and selling special hotel programs.

Interacting professionally with hotel staff and assisting other departments with necessary information.

Being knowledgeable of all emergency procedures and policies.

Maintaining the house bank.

Communicating all relevant information to the manager on duty.

Following established procedures for posting, charges, cashing checks, safe deposits, and refunds.

Assisting other departments as needed.

The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Ability to handle sensitive, confidential information discreetly and professionally

Ability to effectively engage with internal and external customers, some of whom may require high levels of patience, tact, and diplomacy

Ability to work well under pressure during check-in/check-out and manage multiple tasks simultaneously

Ability to work independently with limited supervision

Excellent verbal and written communication skills

Strong attention to detail; ability to prioritize, multitask, and meet deadlines

Strong organizational, problem-solving, and administrative skills

Ability to quickly learn and accurately manage complex processes

Proven ability to work effectively in a fast-paced and constantly changing environment

Commitment to excellence and continuous improvement

Flexibility and willingness to work with multiple priorities enthusiastically

Strong computer skills

Excellent time management and organizational skills

Availability for evenings and weekends

Education and Experience:

A High School diploma or equivalent is required, along with a minimum of one year of guest service experience and/or training; or an equivalent combination of education and experience.

Previous experience in a 4 to 5-star hotel is preferred.

Multilingual skills are a plus.

Dossier Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Compensation packages are based on various factors unique to each candidate, including skill set, years of experience, certifications, and specific office location.

This may vary in other locations due to labor cost considerations.

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