Customer Experience Expert

2 days ago


Lehi, Utah, United States Hiro Solutions Full time
About the Role

Hiro Solutions, a leading consulting firm in the area, is seeking a skilled Customer Experience Expert to join our team as a Verizon Customer Service Representative. This is an exciting opportunity for a goal-driven individual to advance their career and contribute to our company's success.

We are committed to providing exceptional customer experiences, and we need a self-motivated professional who can provide relevant product and service information, resolve complaints and questions, and assist with order requests. With superior communication skills, ingenuity, and a solution-oriented mindset, you will play a key role in maintaining high customer satisfaction levels.

Responsibilities
  • Meet and communicate with customers daily to provide relevant product and service information, document complaints and questions, and process order requests.
  • Qualify and build rapport with potential new customers to establish open lines of communication and trust.
  • Maintain a positive and empathetic demeanor towards customers at all times.
  • Respond promptly to customer complaints and provide timely, effective solutions to maintain superior customer satisfaction levels.
  • Become an expert in our product and service knowledge and stay up-to-date with the latest industry trends.
  • Keep accurate records of orders, escalation requests, comments, and complaints and file accordingly.
Requirements
  • A minimum of 1-2 years of experience in a customer service, sales, or client-facing position.
  • Natural communication skills with the ability to build rapport and establish trust in a fast-paced setting.
  • Ability to stay calm and maintain a solution-oriented mindset when working through challenging situations.
  • Positive attitude with a confident demeanor.
  • Superior organization and time management skills with the ability to prioritize multiple projects, responsibilities, and requests.

We offer a competitive estimated salary of $45,000 - $55,000 per year, depending on experience. At Hiro Solutions, we value performance and continuous improvement, and we are committed to providing opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.



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