Call Center Team Lead

3 days ago


Lehi, Utah, United States Serenity Healthcare, LLC Full time
About the Company:
Serenity Healthcare, LLC is a leading provider of innovative healthcare solutions. We are committed to delivering high-quality patient care and improving health outcomes through cutting-edge technology and expert clinical services.

Job Title:
We are seeking an experienced Call Center Team Lead to join our team In this role, you will be responsible for leading a team of customer service representatives and ensuring that they have the tools and resources needed to deliver exceptional customer experiences.

About You:
  • You have at least 1 year of experience as a customer service supervisor.
  • You possess a background in call center environments and are proficient in identifying and measuring core competencies and performance metrics.
  • You have a passion for supporting individuals facing health challenges and are able to make sound decisions amidst competing priorities.
Our ideal candidate is exceptionally organized with acute attention to detail and has exceptional customer service, communication, problem-solving, and de-escalation skills.

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