Automotive Operations Manager
1 day ago
Stress-Free Auto Care is a pioneering company in the auto repair industry, dedicated to delivering exceptional service with honesty, transparency, and convenience. We're a rapidly expanding business with a strong presence in the market, and we're seeking an experienced Automotive General Manager to lead our team.
Job OverviewAs an Automotive General Manager at Stress-Free Auto Care, you will be responsible for overseeing all aspects of daily operations, including scheduling, workflow management, and quality control. You will ensure efficient use of resources and high standards of service delivery, while fostering a positive work environment and upholding a customer-centric approach.
Responsibilities- Oversee daily operations, including scheduling, workflow management, and quality control.
- Ensure efficient use of resources and high standards of service delivery.
- Implement and enforce safety protocols and industry regulations.
- Foster a positive work environment by providing ongoing coaching opportunities.
- Uphold a customer-centric approach by ensuring prompt and courteous service.
- Experience addressing customer concerns and complaints through our complaint resolution process.
- Maintain strong relationships with customers to enhance loyalty and satisfaction.
- Stay updated with industry trends, technological advancements, and market developments.
- Maintain accurate records of operations, financial transactions, and employee activities.
- Prepare regular reports for management regarding shop performance and key metrics.
- Ensure compliance with all legal and regulatory requirements.
- Proven experience as a General Manager or similar role in an auto mechanic shop.
- Efficient in digital visual inspections and procedures.
- Experience with Autoflow or similar platform, preferred but not required.
- Strong leadership and managerial skills with the ability to motivate a team.
- Solid understanding of automotive systems, repair techniques, and industry standards.
- Solid understanding of financial management and budgeting.
- Ability to multitask, prioritize, and manage time effectively.
- Degree in Business Administration, Automotive Technology, or similar technical college.
- Occasionally lift and/or move over 50 pounds.
- Ability to work with tools lifted above their head.
- Work in tight spaces as dictated by the vehicle's needed repair.
- Have the needed dexterity to efficiently use hand-tools.
- Walk/stand for the majority of the workday.
- Drive manual transmission vehicles.
- Keeping a brisk work pace in a high-volume environment.
- Efficiently navigate a computer.
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