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Automotive Maintenance Manager

2 months ago

Sunnyvale, California, United States Stress Free Auto Care Full time
Job Title: Store Manager - Automotive Maintenance & Repair

Company Overview:

Stress-Free Auto Care is a modern, tech-enabled shop that believes taking care of your car should be an easy and stress-free experience. We're seeking an energetic, positive-minded Store Manager - Automotive Maintenance & Repair who embraces challenges with enthusiasm and prioritizes guest satisfaction above all else.

Job Summary:

The Store Manager - Automotive Maintenance & Repair will oversee all aspects of daily operations, including scheduling, workflow management, and quality control. This individual will ensure efficient use of resources and high standards of service delivery. They will implement and enforce safety protocols and industry regulations, foster a positive work environment, and uphold a customer-centric approach.

Responsibilities:
  • Oversee daily operations, including scheduling, workflow management, and quality control.
  • Ensure efficient use of resources and high standards of service delivery.
  • Implement and enforce safety protocols and industry regulations.
  • Foster a positive work environment by providing ongoing coaching opportunities.
  • Uphold a customer-centric approach by ensuring prompt and courteous service.
  • Experience addressing customer concerns and complaints on Yelp and Google Reviews through CDC (Complaints, Damages, and Comebacks).
  • Maintain strong relationships with customers to enhance loyalty and satisfaction.
  • Stay updated with industry trends, technological advancements, and other markets.
  • Maintain accurate records of operations, financial transactions, and employee activities.
  • Prepare regular reports for management regarding shop performance and key metrics.
  • Ensure compliance with all legal and regulatory requirements.
Qualifications:
  • Proven experience as a General Manager or similar role in an auto mechanic shop.
  • Efficient in Digital Visual Inspections and Procedures.
  • Experience with Autoflow or similar platform, preferred but not required.
  • Strong leadership and managerial skills with the ability to motivate a team.
  • Solid understanding of automotive systems, repair techniques, and industry standards.
  • Solid understanding of financial management and budgeting.
  • Ability to multitask, prioritize, and manage time effectively.
  • Degree in Business Administration, Automotive Technology, or similar technical college.
Physical Requirements:
  • Occasionally lift and/or move over 50 pounds.
  • Ability to work with tools lifted above their head.
  • Work in tight spaces as dictated by the vehicle's needed repair.
  • Have the needed dexterity in order to efficiently use hand-tools.
  • Walk/stand for the majority of the workday.
  • Drive manual transmission vehicles.
  • Keeping a brisk work pace in a high-volume environment.
  • Efficiently navigate a computer.