Service Advisor III
4 days ago
Rivian is a pioneering electric vehicle manufacturer dedicated to creating a sustainable and adventurous lifestyle for its customers. Our mission is to empower individuals to explore the world without compromising the planet.
Job SummaryThe Service Advisor will play a critical role in delivering exceptional customer experiences at our service centers. This individual will possess a unique blend of technical expertise, excellent communication skills, and a passion for problem-solving. As a key member of our service team, the Service Advisor will work closely with customers, operations, and other departments to ensure seamless service delivery and continuous improvement.
Key Responsibilities- Customer Service: Provide top-notch customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
- Service Coordination: Coordinate with operations, call center, retail, and marketing teams to ensure efficient service delivery and customer satisfaction.
- Technical Expertise: Possess a strong understanding of automotive systems and be able to troubleshoot and resolve technical issues.
- Process Improvement: Identify areas for process improvement and work with the team to implement changes that enhance customer satisfaction and service efficiency.
- Communication: Develop and maintain effective communication with customers, team members, and other stakeholders to ensure seamless service delivery.
- Quality Assurance: Inspect vehicles before delivery to ensure that services and repairs meet our high standards.
- Warranty Administration: Administer new and used vehicle warranty repairs in accordance with manufacturer guidelines.
- Continuous Improvement: Participate in continuous improvement activities to enhance service delivery, customer satisfaction, and team performance.
- Education: High school diploma or equivalent preferred.
- Experience: 2-3 years of experience in a customer-facing role or similar in the automotive industry.
- Skills: Excellent communication and problem-solving skills, strong technical knowledge, and ability to work in a fast-paced environment.
- Physical Demands: Ability to sit or stand for extended periods, walk, bend, kneel, lay, twist, carry, reach, stretch, push, pull, and lift up to 50 pounds.
- Availability: Must be available to work a regular schedule of 40 hours per week, including weekends and holidays, according to business needs.
Rivian provides a competitive salary, robust medical/Rx, dental, and vision insurance packages, and a comprehensive benefits program for full-time employees and their families. We are an equal opportunity employer and welcome applications from diverse candidates.
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Service Advisor III
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Lake Forest, California, United States Rivian Full timeAbout RivianRivian is a pioneering electric vehicle manufacturer dedicated to creating a sustainable and adventurous lifestyle for its customers. Our mission is to empower individuals to explore the world without compromising the environment.Job SummaryThe Service Advisor III will be responsible for delivering exceptional customer experiences at our service...
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