Service Advisor III

4 days ago


Lake Forest, California, United States Rivian Full time
About Rivian

Rivian is a pioneering electric vehicle manufacturer dedicated to creating a sustainable and adventurous lifestyle for its customers. Our mission is to empower individuals to explore the world without compromising the planet.

Job Summary

The Service Advisor will play a critical role in delivering exceptional customer experiences at our service centers. This individual will possess a unique blend of technical expertise, excellent communication skills, and a passion for problem-solving. As a key member of our service team, the Service Advisor will work closely with customers, operations, and other departments to ensure seamless service delivery and continuous improvement.

Key Responsibilities
  • Customer Service: Provide top-notch customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Service Coordination: Coordinate with operations, call center, retail, and marketing teams to ensure efficient service delivery and customer satisfaction.
  • Technical Expertise: Possess a strong understanding of automotive systems and be able to troubleshoot and resolve technical issues.
  • Process Improvement: Identify areas for process improvement and work with the team to implement changes that enhance customer satisfaction and service efficiency.
  • Communication: Develop and maintain effective communication with customers, team members, and other stakeholders to ensure seamless service delivery.
  • Quality Assurance: Inspect vehicles before delivery to ensure that services and repairs meet our high standards.
  • Warranty Administration: Administer new and used vehicle warranty repairs in accordance with manufacturer guidelines.
  • Continuous Improvement: Participate in continuous improvement activities to enhance service delivery, customer satisfaction, and team performance.
Requirements
  • Education: High school diploma or equivalent preferred.
  • Experience: 2-3 years of experience in a customer-facing role or similar in the automotive industry.
  • Skills: Excellent communication and problem-solving skills, strong technical knowledge, and ability to work in a fast-paced environment.
  • Physical Demands: Ability to sit or stand for extended periods, walk, bend, kneel, lay, twist, carry, reach, stretch, push, pull, and lift up to 50 pounds.
  • Availability: Must be available to work a regular schedule of 40 hours per week, including weekends and holidays, according to business needs.
What We Offer

Rivian provides a competitive salary, robust medical/Rx, dental, and vision insurance packages, and a comprehensive benefits program for full-time employees and their families. We are an equal opportunity employer and welcome applications from diverse candidates.


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