Call Center Management Role
7 days ago
The estimated salary for this position in Irvine, CA is $100,000 - $130,000 per year.
In this role, you will oversee the day-to-day operations of the call center, ensuring that all tasks are completed efficiently and effectively. You will work closely with the call center manager to develop operational strategies, establish performance metrics, and implement process improvements. Your expertise in ServiceNow and RAD Apps will be highly valued in this position.
Key Responsibilities:
- Develop and implement operational strategies to improve call center efficiency, productivity, and customer satisfaction.
- Manage a team of call center operators, providing guidance, coaching, and feedback to ensure high-quality performance.
- Monitor and analyze data to identify trends, opportunities for improvement, and areas for growth.
- Collaborate with cross-functional teams to develop and implement process improvements and best practices.
We offer a comprehensive benefits package, including medical, dental, vision, 401(k), life insurance, short and long-term disability coverage, paid time off, and Federal holidays.
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