Call Center Director
3 weeks ago
We are seeking a skilled Call Center Manager to lead our operations in Irvine, CA. As a key member of our team, you will be responsible for analyzing business processes and recommending improvements. The ideal candidate will have multi-year experience working with ServiceNow as an end-to-end CMS.
About the Role- Works with the PM to determine call center operational strategies by conducting needs assessments, performance reviews, and capacity planning.
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses.
- Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees.
- Bachelor's degree and five years of experience; or a master's degree with four years of experience; or an associate degree with eight years of related experience; or 10 years of related experience with no degree.
- A minimum of six years of supervisory experience in responding to requests for information and searching automated systems for data.
- Bi-lingual (a minimum proficiency of a 2+ in Interpretation Performance according to the Interagency Language Roundtable Scale or its equivalent) Spanish and English required.
The estimated salary for this role is $85,000 - $110,000 per year, depending on experience.
About LukosLukos has been delivering professional services to the Federal Government for 15 years. We help a variety of federal agencies in areas such as national security, homeland security, international development, training, analytics, healthcare, and other professional services.
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Call Center Director
3 weeks ago
Irvine, California, United States Lukos Full timeJob SummaryWe are looking for a highly motivated Contact Center Supervisor to join our team at Lukos. As a Contact Center Supervisor, you will be responsible for overseeing the daily operations of our Call Center in Irvine, CA. This is a full-time position with a competitive salary of $80,000 - $105,000 per year.The ideal candidate will have at least six...
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Call Center Specialist
4 weeks ago
Irvine, California, United States Western Growers Family of Companies Full timeJob SummaryWe are seeking a highly motivated Call Center Specialist to join our team at Western Growers Family of Companies. As a key member of our Call Center team, you will provide exceptional customer service and support to our clients, ensuring their needs are met with professionalism and discretion.Key Responsibilities:Provide consultative telephonic...
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Call Center Associate
2 weeks ago
Irvine, California, United States Americor Full timeWe're looking for a skilled Call Center Associate to join our team at Americor's Irvine, CA office. As an Intake Specialist, you'll be responsible for managing a high volume of inbound and outbound calls, evaluating prospective customers, and utilizing prescribed scripts to handle objections.This is a fast-paced role that requires strong organizational...
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Supervisor of Call Center Operations
3 weeks ago
Irvine, California, United States Lukos Full timeThe Call Center Management Role is an exciting opportunity for experienced professionals who want to make a difference in the lives of others. As a Call Center Supervisor at Lukos, you will play a critical role in ensuring that our clients receive exceptional service and support. This position requires a unique blend of technical, analytical, and...
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Call Center Operations Specialist
21 hours ago
Irvine, California, United States Lukos Full timeLukos is a professional services company delivering expertise to the Federal Government. Our 15 years of experience have allowed us to support various federal agencies in areas like national security, homeland security, international development, training, analytics, and healthcare.Our team works together as a unit, just like a wolfpack, relying on each...
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Call Center Management Role
3 weeks ago
Irvine, California, United States Lukos Full timeAre you looking for a challenging and rewarding career in call center management? Do you have a passion for leading high-performing teams and driving business results? If so, we encourage you to apply for the Call Center Supervisor Position at Lukos.The estimated salary for this position in Irvine, CA is $100,000 - $130,000 per year.In this role, you will...
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Call Center Operations Manager
2 weeks ago
Irvine, California, United States Lukos Full timeJob Overview: The ECCO Call Center Supervisor is responsible for supervising call center operator analysts, maintaining staffing schedules, and managing daily operations at the ECCO Call Center in Irvine, CA. This role requires strong leadership skills, technical knowledge, and effective communication.About the Position:This position offers an estimated...
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Call Center Operations Manager
3 weeks ago
Irvine, California, United States Lukos Full timeLukos is seeking a highly skilled Call Center Operations Manager to join our team in Irvine, CA. As a key member of our ECCO Call Center team, you will be responsible for overseeing the daily operations of our call center, ensuring excellent customer service, and driving business growth.The ideal candidate will have a minimum of six years of supervisory...
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Call Center Team Lead
3 weeks ago
Irvine, California, United States Lukos Full timeAbout the Job Description: We are seeking a skilled Call Center Team Lead to manage our call center operations. The ideal candidate will have a minimum of six years of supervisory experience in responding to requests for information and searching automated systems for data. Prior law enforcement or immigration-related experience is preferred.The estimated...
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Call Center Team Lead
22 hours ago
Irvine, California, United States Lukos Full timeJob OverviewLukos is seeking a highly skilled Call Center Assistant Manager to join our team. As a key member of our operations staff, you will play a critical role in ensuring the smooth delivery of services to our clients.About LukosWe are a professional services company with 15 years of experience delivering high-quality solutions to the Federal...
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Call Center Operations Specialist
3 weeks ago
Irvine, California, United States Lukos Full timeJob Overview: The Call Center Operations Specialist is responsible for ensuring the efficient operation of our Call Center in Irvine, CA. This includes developing operational strategies, conducting performance reviews, and establishing quality standards. The ideal candidate will have a minimum of 6 years of supervisory experience in responding to requests...
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Call Center Operations Specialist
4 weeks ago
Irvine, California, United States Capgemini Government Solutions LLC Full timeJob SummaryWe are looking for a skilled Call Center Agent to join our team at Capgemini Government Solutions LLC. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.Key ResponsibilitiesAs a Call Center Agent, you will be responsible for:Answering telephone calls and responding to...
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Inbound Call Center Representative
2 weeks ago
Irvine, California, United States Western Alliance Bank Full timeAbout the RoleWe are looking for an experienced Inbound Call Center Representative to join our team at Western Alliance Bank. As an Inbound Call Center Representative, you will be responsible for handling customer inquiries about our mortgage products.Job Summary:This is a dynamic opportunity for individuals who enjoy working in a fast-paced environment and...
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Inbound Call Center Agent
4 weeks ago
Irvine, California, United States Americor Full timeAs a Financial Program Coordinator at Americor, you will be responsible for managing high-volume inbound and outbound calls, evaluating prospective customers, and utilizing prescribed scripts to handle objections. This role requires excellent communication, organizational, and interpersonal skills. You will also be responsible for setting and attaining...
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ECCO Call Center Supervisor
2 weeks ago
Irvine, California, United States Lukos Full timeJob Description: The Call Center Operations Manager is responsible for leading the call center team, ensuring excellent customer service, and maintaining a high level of productivity. This role requires strong leadership skills, technical knowledge, and effective communication.About the Role:This position is based in Irvine, CA, and offers an estimated...
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Senior Call Center Operations Manager
3 weeks ago
Irvine, California, United States Lukos Full timeJob Description:The Senior Call Center Operations Manager will lead the call center team to achieve exceptional customer service and operational efficiency. This role requires a strong analytical mind, excellent communication skills, and experience in managing high-performing teams.About Lukos:Lukos is a professional services company delivering solutions to...
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Inbound Call Center Agent
3 weeks ago
Irvine, California, United States Disability Solutions Full timeWe are seeking an Inbound Call Center Agent to join our team in Irvine, CA. As a key member of our sales team, you will be responsible for handling customer inquiries, providing exceptional customer service, and meeting or exceeding sales targets.About the JobThe ideal candidate will have a strong understanding of customer relationship management (CRM)...
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Part Time Call Center Agent
2 days ago
Irvine, California, United States American Career College Full timeBecome a Part of Our Student-Centric CultureAt American Career College, we share a passion for students and transforming healthcare education. We are seeking a skilled Part Time Call Center Agent to join our collaborative team, valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship.The...
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Inbound Call Center Agent
2 weeks ago
Irvine, California, United States Western Alliance Bank Full timeAbout the JobWe are seeking a highly motivated and results-driven Inbound Call Center Agent to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. This is a dynamic role that requires strong communication and problem-solving skills, as well as...
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Customer Service Management Director
2 weeks ago
Irvine, California, United States Lukos Full timeJob SummaryThe Customer Service Management Director is a senior leadership position responsible for driving customer satisfaction and loyalty through effective call center management. Located in Irvine, CA, this role offers an estimated annual salary of $120,000 - $150,000. We seek a highly experienced individual with a strong background in customer service,...