Call Center Team Lead

6 days ago


Irvine, California, United States Lukos Full time
About the Job Description: We are seeking a skilled Call Center Team Lead to manage our call center operations. The ideal candidate will have a minimum of six years of supervisory experience in responding to requests for information and searching automated systems for data. Prior law enforcement or immigration-related experience is preferred.

The estimated salary for this position is $80,000 - $110,000 per year, based on industry standards in Irvine, CA.

The successful candidate will be responsible for maintaining and improving call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.

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