Front Desk Coordinator

4 days ago


Merritt Island, Florida, United States Coast Dental and Orthodontics Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Coordinator to join our team at Coast Dental and Orthodontics. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing administrative tasks, and ensuring a smooth and efficient patient experience.

Key Responsibilities
  • Patient Interaction
    • Exercise excellent customer service skills when interacting with patients, both in person and over the phone.
    • Check in patients and complete registration under the direction of the Office Manager.
  • Scheduling and Coordination
    • Schedule patient appointments within operational standards.
    • Confirm patient appointments two business days prior to the scheduled appointment.
  • Administrative Tasks
    • Complete insurance verifications two business days prior to all patients' visits to determine coverage and benefit limits.
    • Link insurance in EagleSoft, as directed by the office manager and/or ortho supervisor.
    • Ensure pre-authorizations are received prior to appointments, if required.
    • Complete the checkout process with each patient by reviewing charts to ensure all information is written properly and procedures are documented.
    • File patient charts on a daily basis.
  • Team Collaboration
    • Participate in morning huddles, chart reviews, and routine office meetings as necessary.
    • Participate in monthly checklist activities as assigned.
  • Office Maintenance
    • Keep the front desk area clean and neat.
Requirements
  • Education and Experience
    • Previous insurance and/or dental office experience is preferred.
    • Previous experience with orthodontic or other specialty practices is preferred.
  • Skills and Abilities
    • Basic clerical and administrative skills.
    • Excellent customer service skills with professional and courteous phone etiquette.
    • Basic knowledge of insurance and dental terminology is helpful.
  • Technical Skills
    • Working knowledge of Internet Explorer and Microsoft Word is required.
    • Knowledge of Microsoft Excel is preferred.
    • Experience with dental software such as EagleSoft is preferred.
What We Offer

As a Front Desk Coordinator at Coast Dental and Orthodontics, you will have the opportunity to work in a dynamic and supportive team environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.



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