Front Desk Attendant

2 months ago

Hilton Head Island, United States Haig Point Club Full time
Job DescriptionJob DescriptionFront Desk Attendant

Department: Member and Guest ervices

Reports To: Member and Guest Service Manager/Director of Member and Guest Service Operations


General Purpose: Provides excellent customer service while performing hospitality services including but not limited to, front desk processes, general store, Mansion bar operations, and other various duties focused on accommodating customer needs. Main focus of daily duties will be either front desk or concierge type services at either the Welcome Center or Mansion.

Essential Duties:

· Work the front desk at the Welcome Center

· Provide concierge type services at the Mansion

· Coordinate and provide member and guest service needs during arrivals, departures and stay

· Provide information; orientating people to Haig Point, answer questions about the amenities

· Sales, stocking, inventory and operations for the General store and mansion bar

· Provide Member amenities within the Mansion and Welcome Center (i.e. coffee, newspapers, mail, packages, birthday club, events etc)

· Support and help valets, other member services.

· Assists customers with a wide variety and various hospitality services. Listens to and understand requests, responding with appropriate action and providing follow up to complete the task. Communicate with various departments regarding the customer arrivals and departures, needs, requests, and issues.

· Responsible for knowing and executing all policies and procedures of the front desk and member services including but not limited to, Rental Program and lodging operations, General Store operations, Starbucks and Mansion bar operations, Property Access System, valet, switchboard operations, and billing procedures.

· Thoroughly complete all customer transactions including authorization of credit cards, posting charges to accounts, and accepting payment.

· Maintain an up to date working knowledge of Club policies, rules and regulations, amenities, services and special events

· Promptly answer all telephone calls in a professional manner using positive and clear communication

· Responsible for handling ferry pass requests, entering accurate requests into PAS System, and issuing of passes

· Communicate all pertinent information to appropriate department Managers or Supervisors

· Generate daily reports for front desk, valet, accounting, housekeeping, and other departments

· Effectively deal with internal and external guests, some of whom will require high levels of patience, tact, and diplomacy to collect accurate information and resolve conflicts

· Maintain consistent awareness of safety issues and report incidences to appropriate departments

· Act with responsibility towards all company property, supplies and equipment

· Comply with dress code and attendance standards

· Maintains flexibility to take on new and different tasks as directed by Management.

· Assist and participate in Member Valet Services

· Maintains flexibility to take on new and different tasks as directed by Management.

· Incorporates safe work practices in job performance.

· Attends staff meetings.

IV. Work Schedule Availability Must be flexible and available to work based on business needs including but not limited to all shifts, weekends and Holidays

V. Education/Experience: High school diploma or general education degree (GED); two years related Hospitality or Private Club xperience and/or training; or equivalent combination of education and experience.

VI. Language Skills: May be required: to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; to write routine reports and correspondence; to speak effectively before groups of customers or associates of the organization.

VII. Mathematical Skills: may be required to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals; to compute rate, ratio, and percent.

VIII. Reasoning Ability: May be required: to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

IX. Physical Demands: Frequently stands, walks, climbs stairs; uses hands to finger, handle, or feel; reaches with hands and arms; talks and hears, sits, climbs, balances, stoops kneels, crouches, and smells. Frequently lifts up to 40 pounds. Operates gas and electric vehicles, pushes and pulls heavy cargo trailers.

X. Vision Requirements: Regularly uses close, distance, color, and peripheral vision as well as depth perception. Ability to adjust focus.

XI. Environment/Noise: May work near moving mechanical parts, in outdoor weather conditions, and may run the risk of electrical shock. Occasionally works near fumes and in extreme hot or cold weather (non-weather). Noise level is moderate.

Job Knowledge, Skill, and Ability Preferences

¨ Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).

¨ Ability use telephone and computer equipment including but not limited to email, internet, word and spreadsheet applications

¨ Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).

¨ Knowledge of Information Technology applications, telephone use and computer use, including lodging systems applications. Knowledge and ability to use Microsoft Business Suite applications including but not limited to Excel, Word, Outlook and Power Point.

¨ Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.


  • Front Desk Attendant Full-time

    2 months ago

    Hilton Head Island, United States Aileron Management Full time

    Job Type Full-time Description The Holiday Inn Express Hilton Head Island is looking for a full-time, Front Desk Attendant to provide exceptional customer service to our guests. The Job A typical day for a Front Desk Attendant includes greeting guests and managing all aspects of their stay while providing exceptional customer service. You will also be...

  • Front Desk Attendant Part-time

    3 months ago

    Hilton Head Island, United States Aileron Management LLC Full time

    Job DescriptionJob DescriptionDescription:The Holiday Inn Express Hilton Head Island is looking for a part-time, Front Desk Attendant to provide exceptional customer service to our guests. The Job A typical day for a Front Desk Attendant includes greeting guests and managing all aspects of their stay while providing exceptional customer service. You will...

  • Front Desk Attendant Full-time

    3 months ago

    Hilton Head Island, United States Aileron Management LLC Full time

    Job DescriptionJob DescriptionDescription:The Holiday Inn Express Hilton Head Island is looking for a full-time, Front Desk Attendant to provide exceptional customer service to our guests. The Job A typical day for a Front Desk Attendant includes greeting guests and managing all aspects of their stay while providing exceptional customer service. You will...

  • Hotel Front Desk

    1 month ago

    Hilton Head Island, United States RMC Resort Management Full time

    Job DescriptionJob DescriptionRMC Resort Management on Hilton Head Island is calling all individuals who enjoy providing excellent customer service to apply to join our team as a full-time Hotel Front Desk Guest Services Specialist! This position potentially works shifts Sunday - Friday from 8 am to 5 pm and Saturday from 11 am to 8 pm.WHY YOU SHOULD JOIN...

  • Hotel Front Desk

    3 months ago

    Hilton Head Island, United States RMC Resort Management Full time

    Job DescriptionJob DescriptionRMC Resort Management on Hilton Head Island is looking for a full-time Vacation Counselor Hotel Front Desk to be a part of our energetic hospitality team. Do you enjoy providing excellent customer service? Are you looking for a career with opportunities for upward mobility? Do you want to join a thriving, locally-owned company?...

  • Front Desk Supervisor

    1 month ago

    Hilton Head Island, United States Hilton Grand Vacations Full time

    **Front Desk Supervisor Ocean Oak** **Job ID:** FRO001812 **Area of Talent:** Resort Operations **Category:** Guest Services/Operations **Shift:** Full Availability **Location:** Hilton Head Island , SC **Date Posted:** 12/21/2021 **Property:** Ocean Oak Resort By Hilton Grand Vacations Club **Job Description** Currently seeking team members who are...

  • Front Desk Clerk

    2 months ago

    Hilton Head Island, United States Hilton Grand Vacations Full time

    At Hilton Grand Vacations our goal is to make someones day, every day. We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect Front Desk, Clerk, Hospitality, Retail, Program

  • Spa Front Desk Agent

    3 months ago

    Hilton Head Island, United States Marriott Hotels & Resorts Full time

    Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Pr Front Desk, Agent, Hotel

  • Front Desk Agent

    3 weeks ago

    Hilton Head Island, United States Marriott Hotels & Resorts Full time

    Job Number 24144222 Job Category Rooms & Guest Services Operations Location Marriott's Harbour Point and Sunset Pointe at Shelter Cove, 4 Shelter Cove Lane, Hilton Head Island, South Carolina, United States VIEW ON MAP Schedule Part-Time Located Remo Front Desk, Agent, Guest Service, International, Customer Service

  • Hilton Beachfront Resort and Spa- Front Desk Associates

    3 weeks ago

    Hilton Head Island, United States Crestview Management, LLC Full time

    Front Desk Associates Hilton Beachfront Resort and Spa Location: Hilton Head Island, SC, 29928 Job Description The Hilton Beachfront Resort and Spa is seeking Front Desk Associates to join our team. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests and ensuring their stay is comfortable and enjoyable....

  • Front Desk Agent

    1 month ago

    Hilton Head Island, United States Beachhousehhi Full time

    Beach House Resort seeks a qualified onsite Front Desk Agent with a high level of professionalism, effective decision making, with excellent Customer Service abilities. Applicant must have strong administrative and interpersonal skills and enjoy working at the hottest beach on Hilton Head Island. Responsibilities: * Register and process guests and assign...

  • Front Desk Manager

    3 months ago

    Long Island City, United States Courtyard Long Island City Full time

    Job Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Front Desk Agent

    7 days ago

    Shelter Island, United States Cape Resorts Group Full time

    Department: Rooms Position: Front Desk Agent Reports to: Front Office Manager Position Overview: This position will be responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Attend to guest needs, including, but not limited to, registration, checkout and cashiering. These duties may be described as,...

  • Front Desk Agent

    2 weeks ago

    Hilton Head Island, United States Marriott International Inc Full time

    Job DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee, Marriott Vacations Worldwide. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline,...

  • Front Desk Agent

    1 week ago

    Hilton Head Island, United States Marriott Full time

    Job Number 24144222 Job Category Rooms & Guest Services Operations Location Marriott's Harbour Point and Sunset Pointe at Shelter Cove, 4 Shelter Cove Lane, Hilton Head Island, South Carolina, United States Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management Additional Information : This hotel is owned and operated by an...

  • Front Desk Agent

    3 weeks ago

    Hilton Head Island, United States Marriott International Inc Full time

    Job Number 24144222 Job Category Rooms & Guest Services Operations Location Marriott's Harbour Point and Sunset Pointe at Shelter Cove, 4 Shelter Cove Lane, Hilton Head Island, South Carolina, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management Additional Information: This hotel is owned and operated by...

  • Guest Service Professional

    4 months ago

    Hilton Head Island, United States Beachhousehhi Full time

    Guest Services Guest Service Professionals are the first point of contact for guests staying at our resort. They provide guests with information about what services the hotel offers and how they can access various amenities. These Agents coordinate room reservations and confirm the details of a customer's visit prior to their stay. They maintain an...

  • Dining Attendant

    2 days ago

    Hilton Head, South Carolina, United States Greenwood Communities Full time

    **Job Summary:**We are seeking a highly motivated and detail-oriented Dining Attendant to join our team at Greenwood Communities. As a Dining Attendant, you will play a critical role in ensuring exceptional customer service and a seamless dining experience for our guests.**Key Responsibilities:**Assist servers with every aspect of setup, service, and...

  • Front Desk Clerk

    3 weeks ago

    Treasure Island, United States Concord Hospitality Full time

    Description Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If...

  • Guest Services Supervisor

    4 days ago

    Hilton Head, South Carolina, United States Hilton Grand Vacations Full time

    Position Title: Front Desk SupervisorJob ID: FRO001812Department: Resort OperationsCategory: Guest Services/OperationsShift: Full AvailabilityLocation: Hilton Head Island, SCProperty: Ocean Oak Resort By Hilton Grand Vacations ClubJob Overview:We are currently looking for dedicated individuals who are enthusiastic about creating unforgettable vacation...