Healthcare Operations Manager

2 weeks ago


Boston, Massachusetts, United States Boston Medical Center Full time
Job Title: Team Lead - Primary Care

About Boston Medical Center:

Boston Medical Center (BMC) is a leading healthcare provider in New England, committed to delivering high-quality patient care and advancing medical research.

Job Summary:

We are seeking a skilled Team Lead to oversee the optimal functioning of our Primary Care department. The successful candidate will ensure patients receive timely access to care, excellent customer service, and high-quality patient care.

Key Responsibilities:

  • Lead a team of healthcare professionals to deliver exceptional patient care and customer service.
  • Develop and implement departmental policies and procedures to improve efficiency and quality of care.
  • Collaborate with multidisciplinary teams to ensure seamless patient flow and referral processes.
  • Provide guidance and mentorship to direct reports to enhance their skills and knowledge.
  • Maintain accurate records and reports to inform departmental decision-making.

Requirements:

  • Bachelor's degree in Business or related field (or equivalent combination of education and experience).
  • At least three years of relevant work experience in healthcare, customer service, managed care, or medical insurance.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work independently and make decisions based on departmental policies and procedures.

What We Offer:

Boston Medical Center is an equal opportunity employer and offers a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off.



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