Operations Manager

21 hours ago

Boston, Massachusetts, United States Mass General Brigham Full time
Operations Manager Job Description

The Operations Manager at the Center for Medical Simulation at Brigham and Women's Hospital is responsible for managing the day-to-day operations of the Center, including the team of Simulation Specialists and support personnel. The successful candidate will have a strong analytical and organizational background, with experience in healthcare operations and supervision of personnel.

Key Responsibilities:
  • Oversee the Simulation Specialists to prioritize projects and meet quality standards and deadlines.
  • Perform duties as a simulation specialist as necessary, determined by staffing and course volume.
  • Work with the Center and PAC Sim staff to identify and scope out the needs of potential internal and external courses.
  • Lead and support preparations for and execution of all simulation programs at the Center and PAC Sim.
  • Manage the maintenance of the Center and PAC Sim facilities.
  • Develop and maintain technical proficiency with all aspects of the operation, maintenance, support, troubleshooting, and repair of simulation platforms and associated equipment.
  • Collaborate with vendors to troubleshoot equipment and systems problems and forecast the need for hardware and software updates.
  • Participate in external simulation contracts and consulting, including travel for operational system implementation strategies.
Administrative Responsibilities:
  • Serve on the STRATUS Leadership Team to provide strategic and operational planning.
  • Hire and supervise Simulation Specialists, including orientation, on-the-job training, and performance appraisals.
  • Collaborate with Center staff on the development and implementation of the STRATUS learning management system.
  • Lead weekly Operations Team meetings and oversee the management of the Center Outlook calendar.
  • Assist in updating the STRATUS Policies and Procedures Manual and review and maintain the Operations training policies and procedures manual.
  • Serve as the primary timekeeper and approver for Operations Team weekly paid employees.
  • Collaborate with Center staff on SSH and ACS re-accreditation applications.
  • Lead tours of the Center for visitors and manage the maintenance of the Center and PAC Sim facilities.
Education and Training:
  • Participate in, support, and/or teach simulation operations-based educational programs and modules to STRATUS staff members, fellows, and external constituents.
  • Assist with and ensure the orientation of faculty and other users of the Center and PAC Sim on the operational aspects of simulation program development.
Financial Responsibilities:
  • Serve as the primary point person for simulation supply ordering for STRATUS, PAC Sim, and research programs.
  • Assist the Administrative Director in monitoring and tracking departmental simulation purchases and expenses.
  • Identify and connect key departmental stakeholders for capital purchases under the direction of the Administrative Director, Medical Director, and Executive Director of Emergency Medicine.
  • Lead and advise the Administrative Director regarding Center in-kind donation request initiatives to offset operational costs.

The ideal candidate will have a Bachelor's Degree and at least three years of combined management and/or clinical operations experience in a healthcare setting, including supervision of personnel. Strong analytical, organizational, interpersonal, and customer service skills are required. Extensive knowledge of medical terminology and general office procedures is preferred. The ability to effectively communicate, negotiate, and problem-solve is essential. Exceptional interpersonal skills are necessary to engage successfully and courteously with a diverse group of staff, students, visitors, vendors, etc. Fastidious attention to detail and strong analytical and organizational abilities are required to make effective decisions in an expedient manner while maintaining high-quality customer service standards. The capacity to maintain a composed demeanor under stressful conditions and ability to foster a team environment are also essential. Basic financial/accounting skills and robust independent judgment skills to multi-task, organize work, and set priorities are required. Excellent computer skills, including Outlook email, Microsoft Office software, Zoom teleconferencing platform, and site-specific software, are necessary. Periodic ability to work outside of standard business hours is required.

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