Operations Manager

3 days ago

Boston, Massachusetts, United States Mass General Brigham Full time
Job Summary

We are seeking an experienced Operations Manager to join our team at Mass General Brigham. The successful candidate will be responsible for managing the day-to-day operations of our Simulation Center, including supervising a team of Simulation Specialists and support personnel.

Key Responsibilities
  • Operations
    • Oversee the Simulation Specialists to prioritize projects and meet quality standards and deadlines.
    • Perform simulation specialist duties as needed, determined by staffing and course volume.
    • Work with the Simulation Center and Patricia A Chin Nursing Lab staff to identify and scope out the needs of potential internal and external courses.
    • Lead and support preparations for and execution of all simulation programs at the Simulation Center and Patricia A Chin Nursing Lab.
    • Manage the maintenance of the Simulation Center and Patricia A Chin Nursing Lab facilities.
    • Develop and maintain technical proficiency with all aspects of the operation, maintenance, support, troubleshooting, and repair of simulation platforms and associated equipment.
    • Maintain a current inventory of vendors and interface with them for simulators and other equipment required in the operation of the Simulation Center and Patricia A Chin Nursing Lab.
  • Administrative
    • Serve on the Simulation Center Leadership Team to provide short- and long-range comprehensive strategic and operational planning.
    • Hire and supervise Simulation Specialists, including orientation, on-the-job training, oversight, scheduling, performance appraisals, and professional development.
    • Collaborate with Center staff on the development, implementation, and maintenance of the Simulation Center learning management system.
    • Lead weekly Operations Team meetings.
    • Oversee the management of the Simulation Center Outlook calendar.
    • Assist in updating the Simulation Center Policies and Procedures Manual.
    • Review, update, and maintain the Operations training policies and procedures manual.
    • Serve as the primary timekeeper and approver for Operations Team weekly paid employees.
    • Collaborate with Center staff on SSH and ACS re-accreditation applications.
    • Lead tours of the Simulation Center for visitors.
  • Education
    • Participate in, support, and/or teach various simulation operations-based educational programs and modules to Simulation Center staff members, fellows, and external constituents.
    • Assist with and ensure the orientation of faculty and other users of the Simulation Center and Patricia A Chin Nursing Lab on the operational aspects of simulation program development.
  • Financial
    • Serve as the primary point person for simulation supply ordering for the Simulation Center, Patricia A Chin Nursing Lab, and research programs.
    • Assist the Administrative Director in monitoring and tracking departmental simulation purchases and expenses.
    • Identify and connect key departmental stakeholders for capital purchases.
    • Lead and advise the Administrative Director regarding Center in-kind donation request initiatives to offset operational costs.
    Requirements
    • Bachelor's Degree preferred.
    • At least three (3) years of combined management and/or clinical operations experience in a healthcare setting, including supervision of personnel.
    • Strong analytical, organizational, interpersonal, and demonstrated customer service skills required.
    • Extensive knowledge of medical terminology and general office procedures.
    • Three (3) years' experience in simulation center operations.
    • Ability to effectively communicate, negotiate, and problem solve.
    • Exceptional interpersonal skills necessary to engage successfully and courteously with a diverse group of staff, students, visitors, vendors, etc.
    • Fastidious attention to detail.
    • Strong analytical and organizational abilities to make effective decisions in an expedient manner while maintaining high quality customer service standards.
    • Capacity to maintain a composed demeanor under stressful conditions.
    • Ability to foster a team environment and work both independently and as a team member.
    • Basic financial/accounting skills.
    • Robust independent judgment skills to multi-task, organize work, and set priorities.
    • Excellent computer skills, including Outlook email, Microsoft Office software (Word, Excel, PowerPoint), Zoom teleconferencing platform, as well as site-specific software.
    • Periodic ability to work outside of standard business hours.

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