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Healthcare Operations Director

2 months ago

Boston, Massachusetts, United States Beth Israel Deaconess Medical Center Full time
Job Summary:

Beth Israel Deaconess Medical Center seeks a highly skilled and experienced Population Health Manager to lead its innovative efforts to improve practice performance in population health. The successful candidate will be responsible for providing clear, strategic, and operational direction to enhance the value of care provided to patients through improved quality performance, improved care retention, and reduced total medical expense.

Key Responsibilities:
  • Develop and Implement Population Health Initiatives: Develop, lead, implement, and evaluate population health improvement initiatives in partnership with the Medical Director of Population Health.
  • Quality Metrics and Data Analysis: Own, analyze, and report quality metrics and data. Utilize available databases to analyze trends regarding practice performance and quality data. Partner with network and hospital leaders to strengthen the quality, collection, and analysis of population health data.
  • Industry Trends and Best Practices: Monitor industry trends to identify innovative, creative, and evidence-based solutions to driving population health performance and promote best practice.
  • Collaboration and Communication: Collaborate with the Accountable Care Organization (ACO) and network leaders to align and leverage improvement initiatives to drive performance at HCA. Participate in and/or chair committees, task forces, and meetings related to population health. Maintain timelines and deliverables for population health-related projects.
  • Leadership and Team Management: Develop and maintain strong relationships with providers and staff. Integrate clinical programs and resources into practice workflows with intent to optimize care for patients and care team decision support at point of care. Collaborate with practice leadership to coach, educate, and support medical office staff on population health efforts and initiatives. Manage and have ultimate responsibility for the work of the HCA population health team.
  • Performance Metrics and Reporting: Partner with the HCA Director of Nursing and Dept of Medicine Administrative Director for Quality to coordinate, monitor and manage HCA chronic and complex nurse/pharmacy care management programs and monitor, manage, analyze and report on metrics related to those programs. Serve as main point of contact for HCA around measuring, monitoring, reporting and analyzing performance metrics related to ACO participation, including Medicaid ACO, and supports the practice in meeting process, documentation and reporting goals required by ACOs, including Medicaid ACO, and/or quality care standards set by external organizations such as NCQA.
  • Leadership and Supervision: Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: 4-6 Indirect Reports: None
Requirements:
  • Education: Bachelor's degree required. Master's degree preferred.
  • Experience: 5-8 years related work experience required and 1-3 years supervisory/management experience required
  • Skills: Ability to manage data in spreadsheets and/or databases, manipulate and analyze the data, develop graphs and oral and written reports based on this data to disseminate to the practice leadership. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
Preferred Qualifications:
  • Healthcare Experience: Healthcare experience preferred.
Competencies:
  • Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
  • Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
  • Independence of Action: Ability to set goals and priorities for functional area. May make recommendations for department policies, practices and programs. Manager or Director provides broad guidance and overall direction.
  • Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
  • Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
  • Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.
  • Team Work: Ability to lead and direct multiple collaborative teams for large projects or groups both internal and external to the Medical Center and across functional areas. Results have significant implications for the management and operations of the organization.
  • Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.
Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled