Front Desk Supervisor

3 days ago


Harbor Springs, United States The Highlands at Harbor Springs Full time
Front Desk Supervisor Job Description

The Highlands at Harbor Springs is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Key Responsibilities:
  • Monitor and train front desk team members to ensure adherence to resort standards and operating procedures.
  • Oversee and participate in the prompt and courteous check-in and check-out of guests.
  • Answer questions and respond to problems related to guest accommodations and rates.
  • Train and ensure all team members meet expectations and provide excellent guest service.
  • Resolve and take appropriate action on any guest complaint or problem in a friendly and timely manner.
  • Control overtime through good management and immediate response to problems.
  • Inspect, clean, and maintain the appearance of the front office areas.
  • Ensure all team members are prepared for work and in clean, complete uniforms.
  • Demonstrate a working knowledge of resort services and community events.
  • Cooperate with other department managers to ensure efficient and effective operations and coordination of activities.
Requirements:
  • Minimum 1 year of front desk or guest service experience.
  • Previous supervisory experience is preferred but not required.
  • Must be at least 18 years of age.
  • Must be willing to work days, evenings, weekends, and holidays.
  • Previous point of sale software experience and familiarity with Microsoft Office required.

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