Front Desk Supervisor
3 days ago
The Highlands at Harbor Springs is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.
Key Responsibilities:- Monitor and train front desk team members to ensure adherence to resort standards and operating procedures.
- Oversee and participate in the prompt and courteous check-in and check-out of guests.
- Answer questions and respond to problems related to guest accommodations and rates.
- Train and ensure all team members meet expectations and provide excellent guest service.
- Resolve and take appropriate action on any guest complaint or problem in a friendly and timely manner.
- Control overtime through good management and immediate response to problems.
- Inspect, clean, and maintain the appearance of the front office areas.
- Ensure all team members are prepared for work and in clean, complete uniforms.
- Demonstrate a working knowledge of resort services and community events.
- Cooperate with other department managers to ensure efficient and effective operations and coordination of activities.
- Minimum 1 year of front desk or guest service experience.
- Previous supervisory experience is preferred but not required.
- Must be at least 18 years of age.
- Must be willing to work days, evenings, weekends, and holidays.
- Previous point of sale software experience and familiarity with Microsoft Office required.
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Front Desk Supervisor
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