Front Desk Supervisor

3 days ago

Bar Harbor, United States Witham Family Hotels Full time

Ready for a dynamic career in Bar Harbor, Maine? We're hiring a Front Desk Supervisor to be part of our energetic team.

As a Front Desk Supervisor, you'll be the cornerstone of our guest services, ensuring a smooth and memorable experience for every visitor. Reporting to the Front Desk Manager, you'll assist to lead the front desk team, manage daily operations, and engage with guests from check-in to check-out, making each interaction exceptional.

You're not just overseeing the front desk; you're the friendly face that guests rely on for their needs, resolving issues with professionalism and ensuring high standards of service. Your role is crucial in creating a welcoming atmosphere and maintaining guest satisfaction.

You'll also employ your organizational and leadership skills to train and motivate the front desk team, ensuring efficient operations and a positive work environment. If you enjoy leading by example and delivering outstanding customer service, this job is perfect for you

We are a family-owned independent hotel company passionate about creating the best company culture. We have been recognized as one of the Best Places to Work in Maine and as an Inclusive Workplace for 2022 and 2023.

Are you excited by this opportunity but hesitate to take the plunge? Supporting you will be an all-star team, providing guidance and mentorship in your role.

We are an equal opportunity employer, and we believe that our strength lies in our differences.

You will be working your magic on a full-time seasonal basis, in our front office, located in Bar Harbor, Maine. Your schedule will include weekdays, weekends, and holidays. The hours that would be required are 3 p.m. - 11 p.m.. The starting wage is $21 per hour.

What you may not know is that we also have amazing benefits and perks:

  • Start earning PPL (Paid Personal Leave), An employee will earn 1 hour of paid personal leave for every 40 hours worked during the calendar year.
  • Teladoc Virtual Care - Talk to a doctor, therapist, or medical expert anywhere you are by phone or video. For only a $25 monthly charge you would have virtual access to care for a wide range or medical conditions and mental health issues. There is a $0 copay and spouse/dependent(s) are eligible to use the service for free.
  • Dental Insurance - Our dental plan is amazing. It is a gem. You get up to 4 cleanings a year and so much more. We pay 80% of the cost.
  • End of Season Bonus.
  • Heating savings program in partnership with Irving and Dead River - save on heating oil and propane.
  • Core Values Program - earn points for branded swag
  • Referral Bonus - up to $1,000 per new full-time employee you refer.
  • Discounts on hotel stays (our portfolio, and at selected New England Inns & Resorts collection hotels), dining, and spa services.
  • Employee Recognition Programs.
  • Employee Assistance Program (EAP) - Experienced counseling, free & anonymous.
  • Employee Relief Fund - Financial support for unexpected situations. Mostly funded by our awesome teammates
  • Annual Flu Shot Clinic.
  • Witham Family Hotels Gala - an annual event that recognizes YOU
  • Be part of a company that gives back - The Witham Family Hotels Charitable Fund just donated the millionth dollar to a local organization.
Here are some more details:

Essential Duties
  • Lead the front desk team to deliver exceptional service.
  • Manage daily front desk operations and ensure smooth check-in/check-out processes.
  • Resolve guest issues promptly and professionally.
  • Train and mentor front desk staff, fostering a positive work environment.
  • Maintain accurate records and manage reservations efficiently.
  • Utilize Microsoft Office Suite for documentation and communication.
  • Provide a stellar customer service experience.
  • Perform special projects and other related duties as assigned.
Skills Required
  • Embrace our team-oriented spirit.
  • Harness excellent communication and interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
  • Strong leadership and organizational skills.
  • Ability to multi-task and work in a fast-paced environment.
  • Proficient with Microsoft Office Suite.
  • Communicate efficiently and respectfully to others at all times.
Education and Experience
  • Prior supervisory experience in hospitality or customer service preferred. We will train the right candidate.
Performance Measurement
  • 90 Day performance review, seasonal performance review, attendance, productivity, feedback from others, etc.

Join our team today and start making a difference

  • Front Desk Supervisor

    1 month ago

    Bar Harbor, United States Witham Family Hotels Full time

    Elevate Guest Experiences as a Front Desk Supervisor in Bar Harbor, Maine! Ready to be a crucial part of creating memorable moments in the heart of Bar Harbor? We're seeking a dedicated and customer-focused Front Desk Supervisor to join our hospitali Front Desk, Supervisor, Guest Experience, Hospitality, Hotel, Support

  • Front Desk Supervisor

    2 weeks ago

    Bar Harbor, Maine, United States Witham Family Hotels Full time

    Elevate Guest Experiences as a Front Desk Supervisor in Bar Harbor, Maine Ready to be a crucial part of creating memorable moments in the heart of Bar Harbor? We're seeking a dedicated and customer-focused Front Desk Supervisor to join our hospitality team at a picturesque waterfront hotel. Your support will be instrumental in ensuring a smooth and welcoming...

  • Front Desk Supervisor

    2 weeks ago

    Bar Harbor, Maine, United States Barharbormainehotel Full time

    Elevate Guest Experiences as a Front Desk Supervisor in Bar Harbor, Maine Ready to be a crucial part of creating memorable moments in the heart of Bar Harbor? We're seeking a dedicated and customer-focused Front Desk Supervisor to join our hospitality team at a picturesque waterfront hotel. Your support will be instrumental in ensuring a smooth and welcoming...

  • Front Desk Supervisor

    7 days ago

    Friday Harbor, United States Earthbox Inn & Spa Full time

    We are in the business of making people happy and helping to create once-in-a-lifetime memories. We are looking for customer-centric, outgoing, friendly people who approach their job professionally, are knowledgeable in their field, and are dependable. We strive to hire people that will fit in well with our team.Front Desk Supervisor for Earthbox Inn & Spa...

  • Front Desk Supervisor

    1 week ago

    Friday Harbor, United States Earthbox Inn & Spa Full time

    We are in the business of making people happy and helping to create once-in-a-lifetime memories. We are looking for customer-centric, outgoing, friendly people who approach their job professionally, are knowledgeable in their field, and are dependable. We strive to hire people that will fit in well with our team.Front Desk Supervisor for Earthbox Inn & Spa...

  • Front Desk Supervisor

    1 month ago

    Harbor Springs, United States Boyne Resorts Full time

    Overview The Highlands is looking for new Front Desk Supervisors to join our team! As a Front Desk Supervisor, you will be responsible for coordinating front office activities of the resort and resolving any problems that arise from guest complaints, reservation and room assignment issues, and other requests. This is a full-time, year-round position with...

  • Front Desk Supervisor

    4 weeks ago

    Harbor Springs, United States Boyne Resorts Full time

    Overview The Highlands is looking for new Front Desk Supervisors to join our team! As a Front Desk Supervisor, you will be responsible for coordinating front office activities of the resort and resolving any problems that arise from guest complaints, reservation and room assignment issues, and other requests. This is a full-time, year-round position with...

  • Front Desk Supervisor

    1 month ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    Overview: The Highlands is looking for new Front Desk Supervisors to join our team! As a Front Desk Supervisor, you will be responsible for coordinating front office activities of the resort and resolving any problems that arise from guest complaints, reservation and room assignment issues, and other requests. This is a full-time, year-round position with...

  • Front Desk Supervisor

    4 weeks ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    Overview: The Highlands is looking for new Front Desk Supervisors to join our team! As a Front Desk Supervisor, you will be responsible for coordinating front office activities of the resort and resolving any problems that arise from guest complaints, reservation and room assignment issues, and other requests. This is a full-time, year-round position with...

  • Front Desk Agent

    2 months ago

    Bar Harbor, United States Salt Cottages Full time

    Salt Cottages in Bar Harbor is looking for Front Desk Agents to join our team! Full-time, evening positions available, May 17 through the end of October. Evening shift- 2-10pm. Pay: $18-$20/hour based on experience. Please note, candidate must be legal to work in the United States without a...

  • Front Desk Agent

    4 weeks ago

    Bar Harbor, United States Salt Cottages Full time

    Salt Cottages in Bar Harbor is looking for Front Desk Agents to join our team! Full-time, evening positions available, May 17 through the end of October. Evening shift- 2-10pm. Pay: $18-$20/hour based on experience. Please note, candidate must be legal to work in the United States without a...

  • Hotel Front Desk Associate

    1 month ago

    Bar Harbor, United States Hampton Bar Harbor Full time

    Job DescriptionJob DescriptionAs a Front Desk associate, you are the first impression of our hotel staff and are instrumental in every guest's experience at our hotel.A Hilton Lighthouse Award winning property, we are the only seasonal Hampton hotel in the Hilton brand portfolio, open each year from May through November. The Hampton Bar Harbor is a new...

  • Hotel Front Desk Associate

    2 weeks ago

    Bar Harbor, Maine, United States Hampton Bar Harbor Full time

    As a Front Desk associate, you are the first impression of our hotel staff and are instrumental in every guest's experience at our hotel. A Hilton Lighthouse Award winning property, we are the only seasonal Hampton hotel in the Hilton brand portfolio, open each year from May through November. The Hampton Bar Harbor is a new hotel with panoramic ocean and...

  • Hotel Front Desk Associate

    4 weeks ago

    Bar Harbor, United States Hampton Bar Harbor Full time

    Job DescriptionJob DescriptionAs a Front Desk associate, you are the first impression of our hotel staff and are instrumental in every guest's experience at our hotel.A Hilton Lighthouse Award winning property, we are the only seasonal Hampton hotel in the Hilton brand portfolio, open each year from May through November. The Hampton Bar Harbor is a new...

  • Front Desk Agent

    2 weeks ago

    Bar Harbor, United States Witham Family Hotels Full time

    Are you passionate about delivering outstanding guest service and enjoy solving problems? As a Front Desk Associate at the Atlantic Oceanside Hotel and Event Center, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. By embodying the essence of hospitality, you will...

  • Housekeeping, Line Cook, Front Desk

    1 month ago

    Bar Harbor, United States Terramor Outdoor Resort Full time

    Housekeeping, Houseperson, Line Cook and Front Desk staff needed for the remainder of the 2024 season through October Looking for great staff to help us this season with final day of service to our guests 10/20.Enjoy the incredible experience of Acadia National Park only 10 minutes away and earn some $$$ tooOnsite staff housing at minimal cost- modern/modest...

  • Housekeeping, Line Cook, Front Desk

    4 weeks ago

    Bar Harbor, United States Terramor Outdoor Resort Full time

    Housekeeping, Houseperson, Line Cook and Front Desk staff needed for the remainder of the 2024 season through October Looking for great staff to help us this season with final day of service to our guests 10/20.Enjoy the incredible experience of Acadia National Park only 10 minutes away and earn some $$$ tooOnsite staff housing at minimal cost- modern/modest...

  • Front Desk Manager

    2 months ago

    National Harbor, United States Marriott Full time

    **Job Number** 23210747 **Job Category** Rooms & Guest Services Operations **Location** Gaylord National Resort & Convention Center, 201 Waterfront Street, National Harbor, Maryland, United States **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Front Desk Manager

    4 weeks ago

    National Harbor, United States Marriott Full time

    **Job Number** 23210747 **Job Category** Rooms & Guest Services Operations **Location** Gaylord National Resort & Convention Center, 201 Waterfront Street, National Harbor, Maryland, United States **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Front Desk Receptionist

    4 days ago

    Diamond Bar, United States Jin Y. Kim, DDS, MPH, MS, Inc. Full time

    **Job Title**: Front Desk Receptionist **Location**: 2 Office Locations. Garden Grove and Diamond Bar. **Employment Type**: Full-time Dr. Jin Y. Kim's Periodontal office is a well-established and patient-centric dental practice dedicated to providing high-quality oral healthcare to our community. We are seeking a Front Desk Receptionist to join our...