Front Desk Supervisor

2 weeks ago

Harbor Springs, United States The Highlands at Harbor Springs Full time
Front Desk Supervisor Job Description

Overview:

The Highlands at Harbor Springs is seeking a highly skilled Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for coordinating front office activities and ensuring exceptional guest service.

Key Responsibilities:

  • Monitor team members and ensure adherence to resort standards and operating procedures.
  • Oversee and participate in the prompt and courteous check-in and check-out of guests.
  • Answer questions and respond to problems pertaining to guest accommodations and rates.
  • Train and ensure all team members meet expectations and provide excellent guest service.
  • Resolve and take appropriate action on any guest complaint or problem in a friendly and timely manner.
  • Control overtime through good management and immediate response to problems.
  • Inspect, clean, and maintain the appearance of the front office areas.
  • Ensure all team members are prepared for work and in clean, complete uniforms.
  • Demonstrate a working knowledge of resort services and community events.
  • Cooperate with other department managers to ensure efficient and effective operations.

Qualifications:

  • Minimum 1 year of front desk or guest service experience.
  • Previous supervisory experience is preferred but not required.
  • Must be at least 18 years of age.
  • Must be willing to work days, evenings, weekends, and holidays.
  • Previous point of sale software experience and familiarity with Microsoft Office required.

Benefits:

  • A free Golf Pass and Ski Pass for both you and your family.
  • A free downhill mountain bike park season pass for you and your family.
  • 40% off at the various Boyne Restaurants.
  • Discounts at other Boyne Resorts.
  • Free Passes to Avalanche Bay Water Park at Boyne Mountain.
  • Discounts on lodging for Friends and Family.
  • Team Member Child Care.
  • Tuition Reimbursement.
  • Service and Loyalty Bonus Program up to 5% of gross wages per season.
  • Team Member Housing available on a first come first serve basis.
  • PTO and Paid Sick Leave.
  • Health/Dental/Vision Insurance.

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