Customer Service Representative

5 days ago

Odessa, Texas, United States Hoerbiger Wien Gmbh Full time
Customer Service Representative

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team in Odessa, TX. As a liaison between our customers and HOERBIGER, you will be responsible for executing all order entry and quotation activities, as well as assisting and organizing activities throughout the supply chain to support our customers and sales teams.

Key Responsibilities:
  • Act as the main contact person for customers and proactively communicate with sales representatives.
  • Process Sales/Service orders and local purchases in an ERP-system with competence and efficiency.
  • Work inside ERP workflow in support of either branch or direct customer transactions, support preparation of quotations, and entry of customer orders.
  • Compile, sort, verify, and process invoices. Coordinate all AR and AP problems with FICO.
  • Create local purchase orders for materials and services needed to fulfill system demands.
  • Accurately process inventory duties as necessary: physical counts, shelving materials, stocking materials, receiving materials into stock, pulling materials and packaging (as needed).
  • Monitor and proactively follow up on open Sales/Service/Purchase Orders on a daily basis and work in close alignment with Supply Chain functions to ensure high process effectiveness, efficiencies, and customer requirements are met.
  • Influence material stocking levels, making sound judgment on market trends and customer seasonal demands. Keep inventory turns high with low dead stock values.
  • Analyze commodity prices with capability and confidence to establish high profit gains where attainable in the market.
  • Working within the system and with data to ensure we meet the customers' expectations for deliveries on time and conditions as specified in the PO.
  • Actively update and keep master data and orders accurate at all times.
  • Follow the standard processes and utilize systems and tools to its full extent and according to global & regional guidelines.
  • KPI monitoring and alignment with KAM: OTD/OCR, Overdues, etc..
Requirements:
  • Good understanding of sales order/supply chain processes
  • Good knowledge of SAP modules (mainly MM, SD), the integration of those and the concept of material requirements planning within an ERP-system
  • Ability to execute in a highly integrated ERP system
  • Strong technical background and willingness to learn the application of HOERBIGER products and services.
  • Ability to analyze commodity prices with capability and confidence to establish high profit gains where attainable in the market
  • Good Microsoft Office skills (Word, Excel, Power Point)
Language Skills:
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to comfortably communicate with customers by phone, email, or any other correspondence providing high levels of customer satisfaction.
  • Provide friendly, professional, and specialist assistance to sales teams and our customers.
  • Ability to maintain close contact with sales representatives and obtain information on product performance, service requirements, customer requests, and experiences.
Mathematical Skills:
  • Ability to add, subtract, multiply, and divide.
  • Ability to perform these operations using American and standard units of measure or currency, as well as converting between the two.
Reasoning Ability:
  • Ability to apply common sense and understanding to carry out detailed but uninvolved written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.
Other:
  • Ability to prioritize, streamline, and process customer transactions efficiently.
  • Adapt to changes with a calm and confident manner.
  • Provide friendly, professional, and specialist assistance to sales teams and our customers.
  • Ability to analyze commodity prices with capability and confidence to establish high profit gains where attainable in the market.
  • Ability to learn quickly.
  • Ability to read and understand blueprints.
Education and/or Experience:
  • Qualified to a High School Diploma or equivalent standard is required, any additional education a plus.
  • One to three years of experience in a project coordination, SAP order processing, or customer service role with similar environment and industry to description above.
  • A passion for the Customer and a desire to succeed through team work.
  • Continuous improvement mind-set.
  • Experience and ability in team-working with cross-functional experts/managers.
  • Advanced knowledge on ERP-systems.
  • Advanced industry product knowledge.
Interpersonal Skills/Attitude:
  • Motivated team player, positive attitude, excellent initiative, and problem-solving abilities.
  • Strong sense of urgency.
  • Proactive and results-oriented in a multi-tasked and high-volume business.
  • Ability to work in a virtual team of subject matter experts.
  • Used to working in a fast-paced environment and also ability to work in a team and in a matrix environment.
  • Ability to positively influence other people in order to achieve results.
  • Ability to resolve conflicts.
  • Display cultural awareness and ability to express and receive constructive criticism.
Oral Communication:
  • Speaks clearly and persuasively in positive or negative situations.
  • Lists and gets clarification.
  • Responds well to questions.
  • Demonstrates group presentation skills.
  • Clear communicator, to timely inform the appropriate parties about deviations and delays to the schedule and customer orders.
Physical Demands:
  • While performing the duties of this job, the employee is frequently required to stand, walk, hear, speak, view processes, and surrounding environment, and occasionally lift and/or move up to 50 pounds.

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